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Accessibility and equity

The first fifty years of civic design

Tracing civic design's history can help the field become more resilient.

November 18, 2022 at 5:30 PM UTC

Building trust through equitable research practices

Join us for a talk about equitable research practices at Civic Design 2022

November 16, 2022 at 3:30 PM UTC

Designing the Unseen: Enabling Institutions to Build Public Trust

Join us for a discussion about enabling institutions to build public trust at Civic Design 2022

An illustration of a young white woman using an inhaler while taking a break from jogging. She is in a park surrounded by joggers and a man with a dog.
U.S. Department of Veterans Affairs

How small pilots helped us prototype a benefits claim fast tracker

We built tools to help get Veterans critical healthcare when they need it.

An illustration of a middle-aged Black man in a wheelchair sitting at a desk. He is typing on a laptop and holding a phone between his ear and shoulder.

Testing accessibility at every step of designing and building technology

Improving accessibility to public services with an online application for a state's Medicaid for the aged, blind, and disabled (ABD) supplement.

An illustration of a middle-aged Black man in a wheelchair sitting at a desk. He is typing on a laptop and holding a phone between his ear and shoulder.

Bringing diverse perspectives to help modernize ADA.gov

The Department of Justice contracted Nava and 18F to redesign ADA.gov, aiming to make ADA rights easier to find, understand, and share.

October 5, 2022

Nava receives grant from Schmidt Futures for the Expanded Benefits Access Initiative

Schmidt Futures has announced Nava as a grantee of the Expanded Benefits Access Initiative to modernize the social safety net.

Use the U.S. Web Design System and focus on bigger challenges

Instead of creating a design system from scratch, use the U.S. Web Design System to save time and resources.

Get things right from the beginning with equitable research recruitment

Traditional user research practices often exclude people essential to success of a service. Here are some practical tips to improve your approach.

Responsible practices for sharing diversity, equity, and inclusion data

Building trust every step of the way helped us create a report that accurately reflects Nava now — and will keep us accountable for our progress.

A group of diverse people use their phones while standing in line.

How to improve forms through user research

Conducting user research can help you improve benefits application forms so more people can accurately complete them, helping you serve people faster.

A white woman takes notes on a clipboard while chatting with a white man.

How to get informed consent in user research using plain language

Using plain language is essential to protecting privacy and getting informed consent in user research.

How Nava selects government work

To advance our mission and help restore trust between people and public institutions, Nava has clear criteria for the work we take on.

Form design approaches for downstream effects & nonlinear navigation

How we approached nonlinear navigation, answer changing, and more challenges when building a new eligibility form for HealthCare.gov.

Providing help and guidance to HealthCare.gov applicants

How our design team created respectful and clear guidance through the deeply personal process of applying for healthcare.