Related articles

Use the U.S. Web Design System and focus on bigger challenges

Instead of creating a design system from scratch, use the U.S. Web Design System to save time and resources.

Get things right from the beginning with equitable research recruitment

Traditional user research practices often exclude people essential to success of a service. Here are some practical tips to improve your approach.

Responsible practices for sharing diversity, equity, and inclusion data

Building trust every step of the way helped us create a report that accurately reflects Nava now — and will keep us accountable for our progress.

How to improve forms through user research

Conducting user research can help you improve benefits application forms so more people can accurately complete them, helping you serve people faster.

How to get informed consent in user research using plain language

Using plain language is essential to protecting privacy and getting informed consent in user research.

How Nava selects government work

To advance our mission and help restore trust between people and public institutions, Nava has clear criteria for the work we take on.

Form design approaches for downstream effects & nonlinear navigation

How we approached nonlinear navigation, answer changing, and more challenges when building a new eligibility form for HealthCare.gov.

Providing help and guidance to HealthCare.gov applicants

How our design team created respectful and clear guidance through the deeply personal process of applying for healthcare.