The first fifty years of civic design
Tracing civic design's history can help the field become more resilient.
Building trust through equitable research practices
Join us for a talk about equitable research practices at Civic Design 2022
Designing the Unseen: Enabling Institutions to Build Public Trust
Join us for a discussion about enabling institutions to build public trust at Civic Design 2022
How small pilots helped us prototype a benefits claim fast tracker
We built tools to help get Veterans critical healthcare when they need it.
Testing accessibility at every step of designing and building technology
Improving accessibility to public services with an online application for a state's Medicaid for the aged, blind, and disabled (ABD) supplement.
Bringing diverse perspectives to help modernize ADA.gov
The Department of Justice contracted Nava and 18F to redesign ADA.gov, aiming to make ADA rights easier to find, understand, and share.
Schmidt Futures has announced Nava as a grantee of the Expanded Benefits Access Initiative to modernize the social safety net.
Use the U.S. Web Design System and focus on bigger challenges
Instead of creating a design system from scratch, use the U.S. Web Design System to save time and resources.
Get things right from the beginning with equitable research recruitment
Traditional user research practices often exclude people essential to success of a service. Here are some practical tips to improve your approach.
Building trust every step of the way helped us create a report that accurately reflects Nava now — and will keep us accountable for our progress.
How to improve forms through user research
Conducting user research can help you improve benefits application forms so more people can accurately complete them, helping you serve people faster.
How to get informed consent in user research using plain language
Using plain language is essential to protecting privacy and getting informed consent in user research.
To advance our mission and help restore trust between people and public institutions, Nava has clear criteria for the work we take on.
Form design approaches for downstream effects & nonlinear navigation
How we approached nonlinear navigation, answer changing, and more challenges when building a new eligibility form for HealthCare.gov.