Healing policy papercuts
Aligning small conflicts in application requirements makes public benefits easier to access.
Repeatable, sustainable processes for building benefits systems
Reusing, expanding, and iterating on proven practices is essential to quickly and effectively meeting people’s needs.
Outcomes that matter: Using metrics to measure your program
When metrics strategies align with program goals, you know you’re measuring outcomes that matter to your program, partners, and the people you serve.
Sharon Warner, a software engineer, describes collaborative coding and Nava’s culture of acknowledgment and appreciation.
Observations from successful integrated eligibility and enrollment projects
Working on integrated benefits systems with Vermont, California, and other states has highlighted a few key strategies for success.
Integrating eligibility and enrollment, one piece of software at a time
Nava created flexible and reusable software and design components to help make it easier for Vermonters to access their benefits.
Now is the time for digital services that build trust
An unprecedented surge in demand for public benefits during the pandemic has highlighted the need for simple, effective, and accessible services.
How to use service design during a crisis response
In times of crisis when benefits applications surge, service design can help applicants better understand what they’re eligible for and how to apply.
Product management in government is essential when the stakes are high
Thoughtful product management is critical to designing government services that serve people first.