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Reducing risk
The first fifty years of civic design
Tracing civic design's history can help the field become more resilient.
How to prepare for the unexpected with strong, scalable website architecture
Biden’s student loan forgiveness announcement caused outages on StudentAid.gov. Scalable architecture can help prevent these issues in the future.
Observations from successful integrated eligibility and enrollment projects
Working on integrated benefits systems with Vermont, California, and other states has highlighted a few key strategies for success.
Product management in government is essential when the stakes are high
Thoughtful product management is critical to designing government services that serve people first.
