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The first fifty years of civic design

Tracing civic design's history can help the field become more resilient.

An illustration of a middle-aged Black man in a wheelchair sitting at a desk. He is typing on a laptop and holding a phone between his ear and shoulder.

Testing accessibility at every step of designing and building technology

Improving accessibility to public services with an online application for a state's Medicaid for the aged, blind, and disabled (ABD) supplement.

An illustration of a young white woman sitting at a computer in the library. There are two computers to her left, and a Black man uses one of them.

Building public benefit claims trackers across states

What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.

An Asian woman works at a computer in a library.

How to prepare for the unexpected with strong, scalable website architecture

Biden’s student loan forgiveness announcement caused outages on StudentAid.gov. Scalable architecture can help prevent these issues in the future.

Learning front-end development as a designer

Nava’s culture of thoughtful mentorship and support is designed to help people learn new skills on the job.

When it comes to feedback, start with yourself

Learning how to effectively give and receive significant feedback is the foundation for personal development and growth as a leader.

Responsible practices for sharing diversity, equity, and inclusion data

Building trust every step of the way helped us create a report that accurately reflects Nava now — and will keep us accountable for our progress.

Introducing a modern design system for HealthCare.gov

A design system helps ensure that HeathCare.gov is Section 508-compliant and easy to use for everyone.