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Public Benefit Report2024
Improving every level of service delivery
Introduction
Making focused updates
Improving perinatal care in the U.S.
Helping Veterans get disability benefits faster
Building cloud-native solutions with the Office of Personnel Management
Improving end-to-end service delivery
Delivering a human-centered unemployment insurance portal for New Jersey
Building a flexible paid family and medical leave program with API technology
Using modern technology for a human-centered Medicaid unwinding
Empowering Department of Justice staff with human-centered tools
Strengthening response readiness with the Centers for Disease Control and Prevention’s ReportStream
Influencing ecosystems
Ensuring ethical experimentation with AI in the public sector
Conducting user research for human-centered experimentation with AI
Communicating the successes of state unemployment insurance programs
Leveraging user research to improve unemployment insurance delivery
Reducing the burden of applying for public benefits
Conclusion
Introduction
Making focused updates
Improving perinatal care in the U.S.
Helping Veterans get disability benefits faster
Building cloud-native solutions with the Office of Personnel Management
Improving end-to-end service delivery
Delivering a human-centered unemployment insurance portal for New Jersey
Building a flexible paid family and medical leave program with API technology
Using modern technology for a human-centered Medicaid unwinding
Empowering Department of Justice staff with human-centered tools
Strengthening response readiness with the Centers for Disease Control and Prevention’s ReportStream
Influencing ecosystems
Ensuring ethical experimentation with AI in the public sector
Conducting user research for human-centered experimentation with AI
Communicating the successes of state unemployment insurance programs
Leveraging user research to improve unemployment insurance delivery
Reducing the burden of applying for public benefits
Conclusion

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