Enrolling millions of people on HealthCare.gov
Since the launch of HealthCare.gov, over 23 million people have enrolled in health insurance through the federal and state exchanges, and America now has its lowest uninsured rate ever. The ecosystem is complex – from insurance companies to call centers to other government contractors – but we work with the Centers for Medicare & Medicaid Services to run core flows and pieces of infrastructure on HealthCare.gov.
We redesigned HealthCare.gov’s application process, enrolling people at a 50% higher rate than the legacy application. We also built the Scalable Login System (SLS), which replaced the legacy identity management system that cost $250 million to build. Together with CMS, we’re able to save tens of millions of dollars while simultaneously launching modern systems with orders of magnitude better performance. Recently, we migrated MyMedicare.gov off of its own legacy identity system, and are now managing over 63 million user accounts across MyMedicare.gov and HealthCare.gov.