Making government services simple and effective

How to scope and define human-centered agentic AI tools

Nava Labs shares the decisions that come before implementing agentic AI: what problem to choose, how to scope the agent, and how to evaluate.

Introducing Nava Labs’ Technologist-in-Residence program

The team will build and ship public prototypes — testing emerging approaches to public service delivery in small, safe ways.

Improving how CMS monitors Medicare application performance

We helped the Centers for Medicare & Medicaid Services successfully transition to a more cost effective application monitoring platform.

Nava Labs shares open source Caseworker Empowerment Toolkit

Nava Labs is releasing a suite of rigorously tested, open source, AI-powered tools to help caseworkers connect families with public benefits.

5 reasons to use participant advisory councils to test AI‑powered tools

Participant advisory councils foster dialogue between designers and caseworkers, ensuring AI tools are trustworthy and effective in real life.

Choosing the right format for machine-readable data

Government data is leaving SAS behind, and the tools agencies choose to replace it with matter for modern analytics and AI workflows.

Helping Goodwill case managers connect clients with tailored resource referrals

Nava Labs recently piloted a GenAI-powered Referral Generator that helps case managers quickly find and share the right resources with clients.

Evaluating a GenAI-powered assistive chatbot for caseworkers

Rigorously tested AI-powered tools can meaningfully improve benefit navigation accuracy, particularly for newer staff.

4 takeaways from George Washington University’s Open Source Conference

Open source is infrastructure, community is the real product, AI models are key, and the business case still requires champions.

Nava welcomes new Vice President of Operations & Automation

Kelly Feeney joins Nava in a new executive position to oversee business operations and automation.

Accelerating disability benefits for Veterans with AI-powered claim classification

We worked with VA to automate disability benefit claims classification, reducing manual processing time and helping Veterans receive benefits faster.

Establishing scalable, trustworthy AI delivery for Veteran health care

We partnered with VA to establish a human-centered AI delivery model that helps reduce clinician burden and improves Veteran care.

Nava wins contract to support Illinois unemployment insurance program

We’ll help the Illinois Department of Employment Security modernize their unemployment insurance claimant portal and application.

New year, new challenges: A turning point for GenAI in government

2026 brings urgency as policies are changing fast, agencies are under pressure, and teams are putting generative AI to the test.

How to be an effective mentor and grow your business

In this guide, we offer tips on growing business capabilities and contract opportunities with protégé companies.

Nava launches registered apprenticeship program with Maryland

We’re providing a cohort of engineers with mentors and project experience to support their career development.

Transitioning from government work to Nava

We speak with four Nava employees about the challenges and rewards of changing their career paths.

Nava selected for NASPO cooperative program

Through NASPO ValuePoint, we’ll deliver cloud and software solutions to government agencies nationwide.

Nava acquires Beam, accelerating gold standard program delivery

The acquisition expands our ability to provide government agencies with an open, end-to-end technology stack for modern benefit delivery.

Nava awarded prime contract with the U.S. Securities and Exchange Commission

We’ll work with the U.S. Securities and Exchange Commission to enhance enterprise development tools that support the agency’s operations.

Nava launches nationwide effort to build open-source solution for implementing H.R. 1

Our software solution will provide states with modern, flexible technology to implement Medicaid community engagement requirements.

Nava launches Strata: Open source tools for every layer of government service delivery

Strata provides agencies with everything they need to run modern government services.