Learn about building critical digital services
Building equitable systems
As a recession looms, government agencies are readying unemployment insurance systems
State governments modernizing their unemployment insurance systems would benefit from an agile and human-centered design approach.
The first fifty years of civic design
Tracing civic design's history can help the field become more resilient.
Meeting people where they are with community engagement
When it comes to public service technology, human-centered design and agile development can support a state’s broader community engagement efforts.
Testing accessibility at every step of designing and building technology
Improving accessibility to public services with an online application for a state's Medicaid for the aged, blind, and disabled (ABD) supplement.
How to prepare for the unexpected with strong, scalable website architecture
Biden’s student loan forgiveness announcement caused outages on StudentAid.gov. Scalable architecture can help prevent these issues in the future.
Twelve years of HealthCare.gov
Reflections on the initial launch and how it was the catalyst for a new era of government technology.
Three models for cloud adoption in government
We’ve found that categorizing cloud adoption projects into three models helps us maximize the value cloud can provide our government partners.
Building public benefit claims trackers across states
What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.
Aligning technology and policy
Bringing diverse perspectives to help modernize ADA.gov
The Department of Justice contracted Nava and 18F to redesign ADA.gov, aiming to make ADA rights easier to find, understand, and share.
Why policymakers and technologists should engage throughout the policy cycle
Bridging the gap between the policymakers who define programs and the development teams who implement them builds better government services for all.