Toolkits

Apply human-centered and agile practices to your program

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How to apply a content-first design approach to public services

Learn methods to use content-first design for public services.

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How a content-first design approach fits into your agile development process

Learn how to fit content-first design into your agile software development process.

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How to implement a WIC participant recertification portal

Learn methods to provide a human-centered experience for participants to recertify for their WIC benefits.

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How product leadership can collaborate: Find opportunities, align stakeholders, and make decisions

We offer tips for government and vendor product leadership based on our experience building human-centered government products and services.

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Designing government programs that last

How vendors can work with government partners to build internal capacity, empowering agencies to hone and maintain systems in the future.

How to build a participant advisory council

Learn how to bolster your user research and design more effective services by forming a participant advisory council.

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How to conduct a usability test

Use this guide to get the most out of your usability test, which can help teams develop inclusive, accessible, and user-centered products.

How to plan a usability test

Planning for a successful usability test can help teams develop products that are user-centered, accessible, and inclusive.

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Power your mission: How to build technology

Learn our guiding principles for managing a human-centered technology build, like setting your project up for success or using a modular approach.

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How to design content for user onboarding

Learn how to prepare and guide people through a complex process using content strategy.

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Power your mission: How to engage users and iterate

Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.

Power your mission: How to measure success

Measuring implementation helps determine whether your technology product can achieve your desired outcomes.

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How to get informed consent in user research using plain language

Using plain language is essential to protecting privacy and getting informed consent in user research.

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How to improve forms through user research

Conducting user research can help you improve benefits application forms so more people can accurately complete them, helping you serve people faster.

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Power your mission: How to set goals

Before you start, you should define what program outcomes you want your technology product to help you achieve.