Toolkits

Apply human-centered and agile practices to your program

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How to build a participant advisory council

Learn how to bolster your user research and design more effective services by forming a participant advisory council.

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How to conduct a usability test

Use this guide to get the most out of your usability test, which can help teams develop inclusive, accessible, and user-centered products.

How to plan a usability test

Planning for a successful usability test can help teams develop products that are user-centered, accessible, and inclusive.

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Power your mission: How to build technology

Learn our guiding principles for managing a human-centered technology build, like setting your project up for success or using a modular approach.

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How to design content for user onboarding

Learn how to prepare and guide people through a complex process using content strategy.

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Power your mission: How to engage users and iterate

Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.

Power your mission: How to measure success

Measuring implementation helps determine whether your technology product can achieve your desired outcomes.

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How to get informed consent in user research using plain language

Using plain language is essential to protecting privacy and getting informed consent in user research.

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How to improve forms through user research

Conducting user research can help you improve benefits application forms so more people can accurately complete them, helping you serve people faster.

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Power your mission: How to set goals

Before you start, you should define what program outcomes you want your technology product to help you achieve.

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How to develop product operations processes

Use these free templates to scale user-centered practices and product thinking across your organization.

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How to create a service blueprinting facilitation guide

This guide will help you create a service blueprint to better understand a service, unite teams, and identify opportunities for improvement.

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How to use service design during a crisis response

In times of crisis when benefits applications surge, service design can help applicants better understand what they’re eligible for and how to apply.