Services
Nava delivers modern digital services people trust
A trusted partner
Since 2015, federal, state, and local government agencies have trusted Nava to solve some of the most complex and highly scrutinized technology modernization challenges. We guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, and fault-tolerant cloud infrastructure.
Nava spun up 25 products and enhancement teams and went heads-down to get it done in a year. That shows their commitment and their value.
Tony Fantasia, Chief Information Officer at the Massachusetts Executive Office of Labor and Workforce Development
What we do
De-risk and build confidently
We proactively identify and mitigate risks throughout the agile development process, so you know we’ll build the right thing, on time and on budget.
Deliver award-winning experiences
Testing and learning with real users through equitable recruitment, usability studies, and prototyping ensures that what we build meets people’s needs.
Align technology with policy
Our product and policy experts partner with you to ensure that the technology we build supports policy and its intended outcomes.
Meet and exceed target outcomes
Our expert staff think holistically about what we build to ensure that technology improves access to services, reduces staff burden, and builds public trust — often beyond expectations.
Continuously respond to change
Whether you need to replace legacy systems or deliver all new digital services, Nava has a track record of helping agencies become more adaptable and resilient.
Director of Tech Solutions & Services and co-founder Loren Yu on how Nava builds simple and effective government services
Yu shares the most important lessons he’s learned after a decade in civic technology and how they've shaped Nava’s approach to digital solutions.
How we do it
Engineering
Services
Modern software development, DevSecOps, scalable cloud infrastructure, and efficient IT operations
We build secure cloud systems that enable agencies to scale and innovate quickly, delivering better services to their teams and the public.
Capabilities
Architect and build highly available, large scale applications and data pipelines
Build developer-friendly, well-documented APIs that promote long-term flexibility and wrap legacy systems
End-to-end DevSecOps and site reliability expertise, including CI/CD, automated testing, observability, and infrastructure-as-code
World-class security engineering and information assurance expertise for open source software
Robust IT Service Management (ITSM), IT operations, and cloud migration for all major cloud platforms
Design
Services
Human-centered design, research, and content strategy
We deliver unified and equitable experiences that put the user first, turning complex requirements into simple and accessible digital experiences.
Capabilities
Map core processes with service design and process blueprinting
Design well-organized, plain language content to create clarity and earn trust
Conduct user research to ensure that digital experiences are designed to truly meet user needs
Launch rapid prototypes, conduct usability testing, and track customer experience analytics to build in a collaborative, iterative way
Product management
Services
Data-informed strategy, roadmaps, and execution to achieve user and business goals
We help agencies build clarity and alignment on their strategic objectives and translate long-term planning into execution.
Capabilities
Lead agile delivery teams through the product development cycle
Integrate policy expertise with technical considerations to improve program outcomes on time and on budget
Build and execute against a product roadmap across software development, policy, design, outreach, and other teams
Integrate user and stakeholder feedback with emerging market trends to continuously derisk future investments
Analyze quantitative and qualitative data to inform future priorities and iterations
Agile delivery and project management
Services
Rapid value delivery and de-risking incremental digital transformation at scale
We help you effectively manage large-scale digital transformation initiatives through continuous value delivery and proactive risk management.
Capabilities
Evangelize, model and coach teams and clients in Agile, DevOps and Lean methodologies
Define, build, and release a continuous flow of valuable products and services
Mitigate risk to ensure projects thrive in dynamic, multi-vendor environments
Strategic consulting
Services
Expertise to help you drive transformational change
We bring broad and deep experiences at all levels of government to make change happen.
Capabilities
Support your long-term planning by clarifying your vision, mission, and success criteria
Build and launch pilots that allow you to identify leverage points and incrementally move towards better service experiences
Train and empower your staff to own and deliver modern, human-centered products
Learn about our approach to benefit delivery systems
We create the best customer experiences by taking a holistic, flexible approach to blending custom software with commercial products.
Contract vehicles, certifications, and technical partnerships
GSA Schedule and SINS
GSA Schedule 47QTCA18D008M
518210C Cloud Computing and Cloud Related Services
54151S IT Professional Services
OLM Order Level Materials
State contract vehicles
California Multiple Award Schedule (#3-19-70-3729A)
Colorado Agile Vendor Services (#170885)
Massachusetts ITS81
Massachusetts PRF76 Management Consultants Statewide Contract, Program Coordinators & Planners Service Contract
Minnesota Seeking IT Expertise (MNSITE) 2.0 Program
Vermont Retainer Contract for IT Services
Washington ITPS
Federal contract vehicles
CDC Pandemic Ready Interoperability Modernization Effort (PRIME) BPA (#47QFSA22A0011)
CMS Agile Collaboration and Modernization Endeavors (ACME) BPA (#75FCMC23A0006)
CMS Medicare Payment Systems Modernization BPA (#75FCMC19A0010)
HHS OG Software Integration and Frontend Technology (SWIFT) BPA (#75P00124A00012)
OPM Digital Service BPA (#24322623A0005)
U.S. Securities and Exchange Commission BPA (#50310223A0004)
USDA DISC STRATUS CLOUD BOA (#12314424G0041)
VA Secure, Performant, Reliable, and User-Centered Experiences (SPRUCE) IDIQ (#36C10B25D0002)
Certifications
ISO 9001
ISO 27001
Partnerships
AWS Select Tier Services Partner
AWS Public Sector Partner
NAICS
513210 Software Publishers
518210 Computing Infrastructure Providers, Data Processing, Hosting, and Related Services
541511 Custom Computer Programming Services (primary)
541512 Computer Systems Design Services
541519 Other Computer Related Services
Company profile
CAGE CODE: 7M2L6
DUNS: 080016630
SAM UEI: E9T7F9N2ERR4
