Shaping policy with design practices
With human-centered design practices like user research and prototyping, Nava designed a set of digital tools and helped update an 85-year-old policy.
Supporting Veterans with virtual tele-hearings
During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.
Scalable cloud infrastructure to support excellent customer experiences
Optimizing its cloud platform will enable CMS to eventually quadruple the number of applications it supports — but costs and workloads won't.
Designing a more personal healthcare experience
Nava is working to design a more seamless, personal, and integrated experience for Medicare beneficiaries.
Helping Veterans find, understand, and use information about benefits
Nava built a new Veterans Affairs website and streamlined existing ones to help Veterans find, understand, and use information about benefits.
Integrating eligibility and enrollment, one piece of software at a time
Nava created flexible and reusable software and design components to help make it easier for Vermonters to access their benefits.
Observations from successful integrated eligibility and enrollment projects
Working on integrated benefits systems with Vermont, California, and other states has highlighted a few key strategies for success.
To quickly help people in a crisis, start with user research
Starting with user research ensures that what you build will give people the help they need, when they need it.
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Let’s talk about what we can build together.