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Case studies

Learn about Nava’s approach and results

Federal partners

Leveraging human-centered design to improve business efficiency

We partnered with a federal agency to build human-centered tools and workflows that contribute to the success of their cloud platform.

U.S. Department of Health and Human Services

Modernizing federal grantmaking

Nava is partnering with the Department of Health and Human Services (HHS) to improve the usability, accessibility, and transparency of Grants.gov.

Illustration of a middle-aged, Black woman with braided hair. She presents a set of graphs to a group of people in an office.
U.S. Department of Justice

Empowering Department of Justice staff with human-centered tools

We partnered with DOJ on a project aimed at improving the agency staff experience, helping staff process civil rights complaints more effectively.

Illustration of a white, nonbinary person presenting a group of people. There are charts on a board behind the person and an American flag on the wall.
U.S. Office of Personnel Management

Building cloud-native solutions with the Office of Personnel Management

We partnered with OPM to provide essential services to federal employees.

Illustration of an old, Latinx man wearing glasses typing on a computer while a young man stands behind him and points at the computer.
U.S. Department of Veterans Affairs

Helping Veterans get disability benefits faster

We partnered with VA and prime contractor Agile Six to increase access to Veteran disability benefits.

Illustration of a Latinx pregnant woman who uses a wheelchair receiving an ultrasound from a nurse.
Centers for Medicare & Medicaid Services

Improving perinatal care in the U.S.

We partnered with CMS on a project to connect pregnant people to “Birthing-Friendly” hospitals.

Illustration of a Middle Eastern woman who wears a hijab. She is looking through a microscope in a lab. There are Petri dishes and test tubes on the lab table.
Centers for Disease Control

Strengthening response readiness with the Centers for Disease Control and Prevention's ReportStream

We partnered with CDC to help expand ReportStream, an essential tool that enables public health departments to receive data on disease test results.

A middle-aged Black woman sits at a desk working on a computer. Her screen shows secure data information.
Centers for Medicare & Medicaid Services

Modernizing payment systems for Medicare

Nava is working with CMS to create flexible, scalable payment systems that will serve the 65 million people who use Medicare.

A white nonbinary person hands their resume to a young, Black woman while a middle-aged Asian woman waits in line. They are at a public library that is hosting a job fair.
U.S. Department of Labor

Building trust with the public through unemployment claim transparency

We're helping the U.S. Department of Labor with an initiative to catalyze state-level unemployment insurance modernization projects.

A middle-aged CMS employee points to the screen of a tablet. An older South Asian woman and her young granddaughter follow along.
Centers for Medicare & Medicaid Services

Helping Medicare beneficiaries find and receive preventive care

We’re working with CMS on a tool that informs people about preventive care and connects them with primary care providers in their area.

A young Black nurse wearing a hijab and a face mask gives an older Asian man a COVID test. The man also wears a face mask.
Centers for Disease Control

Enhancing the Centers for Disease Control and Prevention's pandemic-ready systems with ReportStream

Nava is working with The Centers for Disease Control and Prevention to help public health departments receive crucial data on disease test results.

Health worker with face mask and shield in subway
Centers for Medicare & Medicaid Services

Building interoperable data pipelines to support program outcomes

Our work with CMS and CDC shows that adopting cloud-based infrastructure is key to better data engineering practices

A photo of a Black doctor and Black patient.
Centers for Medicare & Medicaid Services

Modernizing legacy systems to make data more usable

Our work with CMS shows that modernizing legacy systems by adopting cloud-based infrastructure is key to better data engineering practices.

An illustration of a young white woman using an inhaler while taking a break from jogging. She is in a park surrounded by joggers and a man with a dog.
U.S. Department of Veterans Affairs

How small pilots helped us prototype a benefits claim fast tracker

We built tools to help get Veterans critical healthcare when they need it.

A group of employees work together on developing wireframes at a table.
U.S. Department of Veterans Affairs

Shaping policy with design practices

With human-centered design practices like user research and prototyping, Nava designed a set of digital tools and helped update an 85-year-old policy.

U.S. Department of Veterans Affairs

Supporting Veterans with virtual tele-hearings

During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.

Centers for Medicare & Medicaid Services

Scalable cloud infrastructure to support excellent customer experiences

Optimizing its cloud platform will enable CMS to eventually quadruple the number of applications it supports — but costs and workloads won't.

An elderly white man is pushed in a wheelchair by a young Asian man down a street sidewalk.
Centers for Medicare & Medicaid Services

Designing a more personal healthcare experience

Nava is working to design a more seamless, personal, and integrated experience for Medicare beneficiaries.

A Black Veteran plays with his baby using a stuffed tiger.
U.S. Department of Veterans Affairs

Helping Veterans find, understand, and use information about benefits

Nava built a new Veterans Affairs website and streamlined existing ones to help Veterans find, understand, and use information about benefits.

Centers for Medicare & Medicaid Services

The billion user load test

Nava’s Scalable Login System provides authentication and account management for millions on HealthCare.gov. We wanted to see how far it could scale.

State partners

Commonwealth of Massachusetts

Adapting to a legislative change with agile methodology

When new legislation changed the Massachusetts Paid Family and Medical Leave program, agile development enabled us to help MA adapt its technology.

Illustration of a young Black man with a prosthetic left arm. He sits at a table and talks to a group of three people. There are charts and notes on the table and around the room.
U.S. Department of Labor

Leveraging user research to improve unemployment insurance delivery

We partnered with the Department of Labor on a user research initiative aimed at providing states with human-centered modernization recommendations.

Illustration of a middle-aged Latinx woman standing at a podium. There is a U.S. flag behind her.
U.S. Department of Labor

Communicating the successes of state unemployment insurance programs

We worked with the U.S. Department of Labor on a report that outlines how states are using federal funding to modernize unemployment insurance.

Illustration of a young, Asian man who wears glasses. He holds a resume and stands in front of a storefront with a Now Hiring sign in the window.
State of New Jersey

Delivering a human-centered claimant portal for New Jersey unemployment insurance

We used agile development and API technology to help the State of New Jersey revamp its unemployment insurance claimant portal.

Illustration of a South Asian man with a beard who wears a turban and glasses. He sits at the bedside of his aging mother in a hospital. She wears glasses and they hold hands.
Commonwealth of Massachusetts

Building a flexible paid family and medical leave program with API technology

We partnered with the Commonwealth of Massachusetts to develop an API layer that connects disparate systems.

Illustration of a toddler playing with blocks. Behind the toddler there is a pregnant woman in a wheelchair and a person kneeling on the floor.
Commonwealth of Massachusetts

Building a multilingual paid family and medical leave experience

We partnered with Massachusetts to help deliver a paid family and medical leave (PFML) application experience in a total of five languages.

A middle-aged white woman, a middle-aged Middle Eastern man, and an older white man in a wheelchair engage in a card sorting activity at a desk.
State of New Jersey

Applying user research to improve access to unemployment benefits in New Jersey

Nava is leveraging user research to help the New Jersey Department of Labor make its UI technology more accessible, flexible, and resilient.

Commonwealth of Massachusetts

Using a pilot to minimize risk and rapidly deliver new services

Using pilots to minimize risk, Nava support the launch of the Commonwealth of Massachusetts' new Paid Family Medical Leave (PFML) program.

An illustration of a young white woman sitting at a computer in the library. There are two computers to her left, and a Black man uses one of them.

Building public benefit claims trackers across states

What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.

State of Vermont

Integrating eligibility and enrollment, one piece of software at a time

Nava created flexible and reusable software and design components to help make it easier for Vermonters to access their benefits.

A white man and a Black man talk at a table while drinking coffee.
State of Vermont

Observations from successful integrated eligibility and enrollment projects

Working on integrated benefits systems with Vermont, California, and other states has highlighted a few key strategies for success.

Two women work at a whiteboard.
State of California

To quickly help people in a crisis, start with user research

Starting with user research ensures that what you build will give people the help they need, when they need it.

State of California

Rapidly building unemployment services during the pandemic

Nava partnered with the State of California to build two cloud-based digital services for their unemployment benefit program, in just three months.

Nava Labs

Nava Labs

Refining an AI chatbot that cites its sources

We tried 3 approaches to providing an AI-powered chatbot with source data, aiming to better assist staff who connect people with public benefits.

Two young parents and their baby look at fruit in the grocery store.
Nava Labs

Experimenting with AI-powered tools in public benefits

Our Nava Labs team conducted a series of experiments to test how AI can increase access to public benefits.

Illustration of a young Indigenous woman sitting at an office desk and talking on her cell phone. There is a laptop, monitor, and notebooks on the desk in front of her. Someone working on a computer sits across from her.
Nava Labs

Conducting user research to jumpstart human-centered experimentation with artificial intelligence

Our insights are helping us identify use cases and design experiments to test how AI-powered tools can expand access to public benefits.

State of Montana

Designing an eligibility screener tool for Montana WIC

Nava worked with Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to help ease the enrollment process.

An illustration of a Black father, mother, and their children.
State of Montana

Designing an API prototype for Montana WIC

Nava worked with the state of Montana’s WIC agency to build an API prototype, helping ease data management and informing a national API standard.

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