It’s hard to describe what a typical day at Nava is like because no two days are ever the same. Every day brings new projects, challenges, and opportunities. So we’re sharing just a glimpse of what work is actually like for different people at Nava. Here’s what Angela Colter (she/her), Program Director has been up to lately.
Angela Colter speaks on a panel.
On the Caseflow project for the Department of Veterans Affairs (VA), the team developed an online process for Veterans to appeal benefits decisions and schedule virtual hearings with a judge. This helped Veterans get a decision about their benefits faster by reducing the backlog of appeals cases from 400,000 to 150,000, over one year. Other government agencies have taken note of Caseflow’s virtual hearings process and are eager to bring that functionality to their own systems.
With the state of California, we’re building a tracking system that will give people more information about the status of their unemployment claims. We expect this will reduce some of the anxiety for claimants waiting for their payments as well as the amount of time claims processors spend answering questions.
I believe that people have a right to expect that the services their government provides are clear, accurate, and easy to use.
Outside of work
When I’m not at work, I can be found serving as an elections officer in my local precinct, gardening, and training my rescue puppy, a pit bull/Great Dane mix named Moxie, not to chew on my sneakers.