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Veterans

A young Black man holds a mixed-race baby and hands it to a young, white, female Veteran wearing an army uniform.

How technology can enable successful service member transition

We spoke with Crystal Francis, Nava’s Program Manager for the U.S. Department of Veterans Affairs (VA), on ways to expand access to VA’s resources.

A female, South Asian USPS employee checks the ID card of an older, white man.
General Services Administration

Helping people access government services through Login.gov

We're helping to design, build, and deliver an in-person identity verification service that will help more people access critical government services.

January 27, 2023

Nava wins new work to make it easier for Veterans to apply for disability compensation

Alongside the prime contractor Agile Six, Nava will work with the VA to update the VA.gov disability application experience.

An illustration of a young white woman using an inhaler while taking a break from jogging. She is in a park surrounded by joggers and a man with a dog.
U.S. Department of Veterans Affairs

How small pilots helped us prototype a benefits claim fast tracker

We built tools to help get Veterans critical healthcare when they need it.

Nava Program Director Angela Colter speaks on a panel on a conference.

A day at Nava as a program director

Angela Colter, a program director, describes her past experience working in government and collaborating with Nava’s top-notch technical team.

U.S. Department of Veterans Affairs

Supporting Veterans with virtual tele-hearings

During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.

A group of employees work together on developing wireframes at a table.
U.S. Department of Veterans Affairs

Shaping policy with design practices

With human-centered design practices like user research and prototyping, Nava designed a set of digital tools and helped update an 85-year-old policy.

A Black woman wearing scrubs and a mask holds a coffee cup while waiting for her subway train.

Now is the time for digital services that build trust

An unprecedented surge in demand for public benefits during the pandemic has highlighted the need for simple, effective, and accessible services.

A Black Veteran plays with his baby using a stuffed tiger.
U.S. Department of Veterans Affairs

Helping Veterans find, understand, and use information about benefits

Nava built a new Veterans Affairs website and streamlined existing ones to help Veterans find, understand, and use information about benefits.