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Unemployment insurance

A middle-aged white woman, a middle-aged Middle Eastern man, and an older white man in a wheelchair engage in a card sorting activity at a desk.
State of New Jersey

Applying user research to improve access to unemployment benefits in New Jersey

Nava is leveraging user research to help the New Jersey Department of Labor make its UI technology more accessible, flexible, and resilient.

A white nonbinary person hands their resume to a young, Black woman while a middle-aged Asian woman waits in line. They are at a public library that is hosting a job fair.
U.S. Department of Labor

Building trust with the public through unemployment claim transparency

We're helping the U.S. Department of Labor with an initiative to catalyze state-level unemployment insurance modernization projects.

May 30, 2023 at 2:00 PM UTC

Congressional Briefing: Unemployment Insurance Modernization in New Jersey

Join speakers for a briefing on unemployment insurance modernization

People around conference table

Designing the unseen: Enabling institutions to build public trust

Five Nava designers explain how design can contribute to behind-the-scenes service improvement in government.

A young couple sit on their bed on a smartphone and a laptop.

As a recession looms, government agencies are readying unemployment insurance systems

State governments modernizing their unemployment insurance systems would benefit from an agile and human-centered design approach.

Meeting people where they are with community engagement

When it comes to public service technology, human-centered design and agile development can support a state’s broader community engagement efforts.

An illustration of a young white woman sitting at a computer in the library. There are two computers to her left, and a Black man uses one of them.

Building public benefit claims trackers across states

What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.

Woman with head scarf smiling in front of a laptop, sitting next to man of color.

Outcomes that matter: Using metrics to measure your program

When metrics strategies align with program goals, you know you’re measuring outcomes that matter to your program, partners, and the people you serve.

Nava Program Director Angela Colter speaks on a panel on a conference.

A day at Nava as a program director

Angela Colter, a program director, describes her past experience working in government and collaborating with Nava’s top-notch technical team.

State of California

To quickly help people in a crisis, start with user research

Starting with user research ensures that what you build will give people the help they need, when they need it.

State of California

Rapidly building unemployment services during the pandemic

Nava partnered with the State of California to build two cloud-based digital services for their unemployment benefits program, in just three months.

A white woman in a wheelchair talks on her cell phone at a desk.

To reimagine unemployment insurance services, start small

A new bill to upgrade the technology supporting the country’s unemployment systems could lay the foundation for a more resilient safety net.