As a recession looms, government agencies are readying unemployment insurance systems
State governments modernizing their unemployment insurance systems would benefit from an agile and human-centered design approach.
Building public benefit claims trackers across states
What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.
To quickly help people in a crisis, start with user research
Starting with user research ensures that what you build will give people the help they need, when they need it.
Rapidly building unemployment services during the pandemic
Nava partnered with the State of California to build two cloud-based digital services for their unemployment benefits program, in just three months.