Nava awarded two new modernization contracts with the Centers for Medicare & Medicaid Services

Nava brings nearly a decade of experience and insight working with the Centers for Medicare & Medicaid Services (CMS) to help improve how millions of people choose and receive healthcare.

Nava is thrilled to announce that we have won two new prime contracts with the Centers for Medicare & Medicaid Services (CMS) to support their ambitious goal to improve the quality of care in our healthcare system. We're honored CMS entrusted us to support these important systems serving tens of millions of people and disbursing billions of dollars in critical benefits.

As a public benefit corporation, Nava is on a mission to make government services simple, effective, and accessible to all. It’s why we’re excited to embark on this mission-aligned work to support CMS to build strong, sustainable services for over 62 million people who rely on Medicare.

Improving the experience of Medicare beneficiaries with CMS Care Choice Experience 2.0 

Nava has been awarded a five-year, $23 million prime contract with CMS for their Care Choice Experience 2.0 (CCXP2) initiative. CCXP2 makes it easier for 62 million Medicare beneficiaries to compare and choose healthcare providers. We look forward to continuing to simplify and improve the experience millions of Medicare beneficiaries and their caregivers have when choosing providers.

“Nava is excited to build on the strong foundation the Centers for Medicare & Medicaid Services has laid. Their work on Care Compare sets a high standard for customer experience," said Rohan Bhobe, co-founder and Chief Executive Officer at Nava. "Nava and our partners are looking forward to bringing together deep expertise in human-centered product development and clinical operations to help deliver a strong customer experience to tens of millions of people."

We're looking forward to supporting CMS to build on Care Compare, the eMedicare initiative that provides Medicare beneficiaries or their caregivers with an intuitive search and compare experience. CMS launched the Care Compare website in September 2020, which combined eight different healthcare comparison tools into a single product.

Previously, Nava supported CMS through our vendor partner Oddball by building the Medicare Authenticated Experience, combining seven different websites into a unified, online experience. By making quick, incremental improvements, we will continue improving the Care Choice Experience for millions of medicare beneficiaries and their caregivers.

Helping build and operate scalable infrastructure for CMS Medicare Payment System Modernization

Nava is excited to be trusted with continuing to support CMS as they create a flexible, scalable system that serves millions of Americans and accounts for 14 percent of the national budget. Through this four-year, $16.8 million prime contract, we'll continue working with CMS to provide infrastructure operations and site reliability services for Medicare Payment System Modernization’s (MPSM) cloud-based services, which are responsible for processing over 1 billion dollars in claims each year, accounting for 4 percent of the total US economy. 

Nava’s team will continue providing DevSecOps, infrastructure support, and technical coordination to Application Development Organizations in the MPSM program as CMS moves towards modernizing Medicare’s Fee-for-Service systems.

“We're honored to support CMS to improve the experience for tens of millions of people who rely on Medicare every day,” said Jodi Leo, Chief Delivery Officer at Nava. "Through this program, we'll continue supporting CMS to ensure that these critical systems are able to serve Medicare beneficiaries and adapt to evolving policy and program needs."

This announcement was published independently of the Centers for Medicare and Medicaid Services (CMS). This release does not constitute or imply an endorsement by CMS or the United States Government of the product, process, or service, or its producer or provider. The views and opinions expressed in any referenced document do not necessarily state or reflect those of CMS, or the United States Government.

PublishedSeptember 27, 2022


Partner with us

Let’s talk about what we can build together.