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Nava will provide IT support for OPM's division of Healthcare and Insurance, helping federal employees access insurance and benefit programs.

Designing the unseen: Enabling institutions to build public trust

Five Nava designers explain how design can contribute to behind-the-scenes service improvement in government.

Building interoperable data pipelines to support program outcomes

Our work with CMS shows that modernizing legacy systems by adopting cloud-based infrastructure is key to better data engineering practices

Modernizing legacy systems to make data more usable

Our work with CMS shows that modernizing legacy systems by adopting cloud-based infrastructure is key to better data engineering practices.

Testing accessibility at every step of designing and building technology

Improving accessibility to public services with an online application for a state's Medicaid for the aged, blind, and disabled (ABD) supplement.

Designing a more personal healthcare experience

Nava is working to design a more seamless, personal, and integrated experience for Medicare beneficiaries.

Helping Veterans find, understand, and use information about benefits

Nava built a new Veterans Affairs website and streamlined existing ones to help Veterans find, understand, and use information about benefits.

Form design approaches for downstream effects & nonlinear navigation

How we approached nonlinear navigation, answer changing, and more challenges when building a new eligibility form for HealthCare.gov.

Providing help and guidance to HealthCare.gov applicants

How our design team created respectful and clear guidance through the deeply personal process of applying for healthcare.

Introducing a modern design system for HealthCare.gov

A design system helps ensure that HeathCare.gov is Section 508-compliant and easy to use for everyone.