Case Study

Impact statistics

• 16,000 people logged in to Medicare.gov with a CSP within the first 24 hours after launching

• As of May 2026, over 2.3 million people successfully logged in, nearly 30% of the total logins, and 274,000 successful account creations via CSP, including over 57% of total new accounts.

Summary

Nava is partnering with the Centers for Medicare & Medicaid Services (CMS) Office of Communication to integrate credential service providers with Medicare.gov, helping streamline the process of logging in or creating an account. A credential service provider (CSP) is a digital identity management service that issues electronic ID credentials and helps the agency confirm a person’s identity. Allowing beneficiaries to use CSPs to log in or create a Medicare account supports CMS’s goal to improve their Health Technology Ecosystem, enabling safer, more secure data sharing between providers, beneficiaries, and health care organizations.  

Approach

Building on the Login.gov integration work Nava completed in late 2025, we partnered with CMS over six weeks to expand the scope and integrate three CSPs: Login.gov, ID.me, and CLEAR. Throughout the effort, CMS leveraged agile development and sprint planning, and Nava served as technical lead on the integration, working closely with all stakeholders and vendor teams through regular touchpoints and transparent communication.

Outcomes

Adding CSPs as a way to log into or make a Medicare account helps CMS improve identity verification and enhance security. CSPs help ensure a person maintains a consistent digital identity, streamlines the number of accounts needed to access health care, and verifies a person’s identity using strict security standards. Additionally, integrating the CSPs enables beneficiaries to easily create their Medicare account with their existing personal information, reducing administrative burden for beneficiaries and improving interoperability among government services. Integrating three CSPs at once provides more options for beneficiaries and strengthens security across the login experience, supporting CMS’s broader Health Technology Ecosystem goals.

This identification integration also lays the technical groundwork to enable non-beneficiary accounts in the future, opening up additional education and support pathways.

Process

After working with CMS to guide stakeholder and vendor understanding of the current login system, we were able to determine how the CSP integration requirements would fit into existing workflows. From there, we could define each vendors’ responsibilities and timelines. All vendor teams met multiple times per week to discuss and align on timelines and implementation details. 

We helped CMS make extensive updates to their database and codebase to help prepare the system for the CSP integration. We also supported CMS with drafting and documenting a Security Impact Analysis for any changes related to the integration. After the CSPs were integrated, we worked with CMS to conduct a series of quality control tests to help ensure system functionality and reliability.

Conclusion

Integrating CSPs as a way to log into Medicare accounts helps reduce burden for beneficiaries by reducing the number of logins needed for different government services. CSPs also help CMS improve security with strict identity verification standards. Finally, the integration can enable safer and more secure data sharing between beneficiaries and their providers, helping CMS modernize the technology that’s part of the health care ecosystem.