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Carolyn Dew

Principal Designer and Researcher

Illustration of a Black woman with short hair wearing glasses and a camouflage jacket. She is walking into the health care facility.
U.S. Department of Veterans Affairs

Streamlining the Veteran disability benefit application

We helped VA make the VA.gov benefit application process more user-friendly for Veterans, ensuring timely adjudication of claims.

How to successfully onboard teams onto a software product

We share practical tips for standardizing your onboarding process.

An illustration of a young white woman using an inhaler while taking a break from jogging. She is in a park surrounded by joggers and a man with a dog.
U.S. Department of Veterans Affairs

How small pilots helped us prototype a benefits claim fast tracker

We built tools to help get Veterans critical healthcare when they need it.