user experience research

human-centered design

An Asian woman and a Black person have a discussion in a library. 

PAC people

Learn how to bolster your user research and design more effective services by forming a participant advisory council.

How to build a participant advisory council

mission and impact

scalable solutions

program outcomes

continuous improvement

modernization

accessibility and equity

agile development

WIC-New-Comp-Images-1

Nava worked with Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to help ease the enrollment process.

Designing an eligibility screener tool for Montana WIC

APIs and documentation

An illustration of a Black father, mother, and their children.

WIC-New-Comp-Images-2

Nava worked with the state of Montana’s WIC agency to build an API prototype, helping ease data management and informing a national API standard. 

Designing an API prototype for Montana WIC

WIC-New-Comp-Images-3

A national API standard can help fuel modernization to improve the WIC experience for staff, participants, and applicants. 

How our work with Montana WIC demonstrated the value of a national API standard

Daniella DeVera is a Senior Designer/Researcher at Nava. Daniella has extensive experience in human-centered design, and she has held roles at General Assembly San Francisco, Code for America, and Apple, Inc.