User experience research

Unemployment insurance

Modernization

A middle-aged white woman, a middle-aged Middle Eastern man, and an older white man in a wheelchair engage in a card sorting activity at a desk. 

Improving access to unemployment benefits in New Jersey

Nava is leveraging user research to help the New Jersey Department of Labor make its UI technology more accessible, flexible, and resilient.

Applying user research to improve access to unemployment benefits in New Jersey

Paid family medical leave

De-risking

Rapid delivery

Agile development

Public-Benifit-Report-Mass-Lead-V1

Using pilots to minimize risk, Nava support the launch of the Commonwealth of Massachusetts' new Paid Family Medical Leave (PFML) program.

Using a pilot to minimize risk and rapidly deliver new services

Nicole Siegel is Senior Product Manager at Nava. She was a part of the leadership team that launched Massachusetts new paid leave program which enables workers, families, and employers to confidently manage their paid leave benefits.