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Ryan Hansz

Senior Designer and Researcher

Three people sitting at a table looking at a computer. On the left is a man with light skin. The woman on the right has brown hair and medium skin tone. The man in the middle has light skin and glasses and is typing on the computer.

Helping Goodwill case managers connect clients with tailored resource referrals

Nava Labs recently piloted a GenAI-powered Referral Generator that helps case managers quickly find and share the right resources with clients.

Learning how caseworkers use our AI-powered chatbot

5 reasons caseworkers use it — and 5 barriers that slow or stop use

Three people sit at a table with paper, pens, and laptops.
Nava Labs

Refining an AI chatbot that cites its sources

We tried 3 approaches to providing an AI-powered chatbot with source data, aiming to better assist staff who connect people with public benefits.

How to determine whether AI is an appropriate solution for public sector challenges

We provide a checklist of items to help your team determine whether AI-powered tools are appropriate to meet your needs.

Illustration of a young Indigenous woman sitting at an office desk and talking on her cell phone. There is a laptop, monitor, and notebooks on the desk in front of her. Someone working on a computer sits across from her.
Nava Labs

Conducting user research to jumpstart human-centered experimentation with artificial intelligence

Our insights are helping us identify use cases and design experiments to test how AI-powered tools can expand access to public benefits.

An illustration of a young white woman sitting at a computer in the library. There are two computers to her left, and a Black man uses one of them.

Building public benefit claims trackers across states

What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.