Speakers
Sha Hwang,
COO and Cofounder, Nava PBC
Kira Leadholm,
Senior Editorial Manager, Nava PBC
Martelle Esposito,
Director of Partnerships and Advocacy, Nava PBC
Jessica (Jess) Maneely,
Assistant Director for Process Innovation, American Public Human Services Association (APHSA)
Gillian (Jill) Gutierrez,
Director of UI Modernization, New Jersey Department of Labor & Workforce Development
Each year Nava publishes a Public Benefit Report to highlight some of the critical work we accomplished with our government partners in order to catalyze human-centered change.
During this virtual event, we’ll reflect on the importance of pursuing long-term outcomes for successful government services. This means working backwards from outcomes we want to achieve and tuning our approach to meet any situation.
The event will feature a short presentation showcasing our 2025 Public Benefit Report: Building long-term momentum for effective government services, followed by a panel featuring our distinguished guest speakers. The panel discussion will cover how human-centered methodologies can lead to durable outcomes as agencies start to use artificial intelligence to improve public benefit systems. There will be time for Q&A afterwards.
Agenda (all times EDT):
2 - 2:10 p.m. - Opening remarks
2:10 - 2:30 p.m. - Public Benefit Report presentation
2:30 - 3 p.m. - Panel discussion
3 - 3:15 p.m. - Q&A
