Speakers
Sha Hwang,
Chief Operating Officer, Nava PBC
Kira Leadholm,
Editorial Manager, Nava PBC
Martelle Esposito,
Partnerships & Evaluations Manager and Nava Labs Co-lead/Co-creator, Nava PBC, Nava PBC
Jessica (Jess) Maneely,
Assistant Director for Process Innovation, American Public Human Services Association (APHSA)
Gillian (Jill) Gutierrez,
Director of UI Modernization, New Jersey Department of Labor & Workforce Development
Each year Nava publishes a Public Benefit Report to highlight some of the critical work we accomplished with our government partners in order to catalyze human-centered change.
During this virtual event, we’ll reflect on the importance of pursuing long-term outcomes for successful government services. This means working backwards from outcomes we want to achieve and tuning our approach to meet any situation.
The event will feature a short presentation showcasing our 2025 Public Benefit Report: Building long-term momentum for effective government services, followed by a panel featuring our distinguished guest speakers. The panel discussion will cover how human-centered methodologies can lead to durable outcomes as agencies start to use artificial intelligence to improve public benefit systems. There will be time for Q&A afterwards.
Agenda (all times EDT):
2 - 2:10 p.m. - Opening remarks
2:10 - 2:30 p.m. - Public Benefit Report presentation
2:30 - 3 p.m. - Panel discussion
3 - 3:15 p.m. - Q&A
Register here
