Public Benefit Report2026
Table of contents
  • Letter from leadership
  • Driving responsible AI adoption
    • Establishing scalable, trustworthy AI delivery for Veteran health care
    • Accelerating disability benefits for Veterans with AI-powered claim classification
    • Improving document verification with AI
    • Reducing SNAP payment error rates with AI-powered technology
  • Prototyping innovative solutions
    • Helping Goodwill case managers connect clients with tailored resource referrals
    • Evaluating a GenAI-powered assistive chatbot for caseworkers
    • Protecting personal data in AI-powered tools
    • Strengthening AI adoption and governance with evaluation
  • Modernizing the backbone of key systems
    • Testing AI-powered tools for mainframe modernization
    • Improving how CMS monitors Medicare application performance
    • Expanding login options for Medicare.gov
  • Raising the delivery bar across the ecosystem
    • Helping Minnesota build an end-to-end paid leave program
    • Integrating a human-centered search feature for Grants.gov
  • Conclusion

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