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Delivering trusted and resilient unemployment insurance services

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Unemployment insurance (UI) is a lifeline for millions of people every year. State UI agencies must meet these needs while adapting to policy changes, economic shifts, and increasing caseloads. We can help you:

Build accessible claimant portals that drive self-service and reduce demand on your program staff.

Streamline and automate workflows so your staff can focus on claims that require their expertise.

Modernize legacy systems to help your program be more resilient and adaptable.

How we do it

No matter where you’re starting from, we’ll help you achieve program outcomes by:

Deeply understanding your needs

We will work closely with you to devise solutions that meet your constituents’ needs now and in the future.

Learn about our human-centered approach.

Offering modular, open-source software

Solutions that claim to be one-size-fits all or fully custom can have unforeseen costs. Our modular UI software, much of which is open source, is cost-efficient, prevents vendor lock-in, and lets you own your systems long after a contract ends.

Learn about our open-source experience.

Building internal government capacity

We help ensure your program’s continued success by providing the necessary training, documentation, and technology.

Learn how we build internal government capacity.

Reducing risk with incremental modernization

Rather than working toward one big launch, we modernize incrementally, enabling our government partners to adapt to economic, policy, or program changes. This helps state UI agencies quickly deliver value while reducing risk. 

Learn how we modernize incrementally.

Our capabilities:

Human-centered systems integration

Engineering

Salesforce development

Mainframe modernization

Design

Product management

Agile delivery and project management

Communications and branding

Strategic consulting

Machine learning and artificial intelligence

A proven track record

Nava has been trusted by the U.S. Department of Labor (USDOL), the State of New Jersey and the State of California to work on high stakes UI projects.

Outcomes we delivered:

50% reduction in time for claimants in New Jersey to complete their application

14% reduction in applications in New Jersey that require manual review by program staff

93% of people who logged in successfully completed the multi-page UI certification in California

With USDOL, worked on nationally published UI reports and resources

Press

News and resources

A middle-aged white woman, a middle-aged Middle Eastern man, and an older white man in a wheelchair engage in a card sorting activity at a desk.
State of New Jersey

Applying user research to improve access to unemployment benefits in New Jersey

Nava is leveraging user research to help the New Jersey Department of Labor make its UI technology more accessible, flexible, and resilient.

A white nonbinary person hands their resume to a young, Black woman while a middle-aged Asian woman waits in line. They are at a public library that is hosting a job fair.
U.S. Department of Labor

Building trust with the public through unemployment claim transparency

We're helping the U.S. Department of Labor with an initiative to catalyze state-level unemployment insurance modernization projects.

An illustration of a young white woman sitting at a computer in the library. There are two computers to her left, and a Black man uses one of them.

Building public benefit claims trackers across states

What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.

State of California

Rapidly building unemployment services during the pandemic

Nava partnered with the State of California to build two cloud-based digital services for their unemployment benefit program, in just three months.

A white woman in a wheelchair talks on her cell phone at a desk.

To reimagine unemployment insurance services, start small

A new bill to upgrade the technology supporting the country’s unemployment systems could lay the foundation for a more resilient safety net.

Illustration of a middle-aged Latinx woman standing at a podium. There is a U.S. flag behind her.
U.S. Department of Labor

Communicating the successes of state unemployment insurance programs

We worked with the U.S. Department of Labor on a report that outlines how states are using federal funding to modernize unemployment insurance.

Illustration of a young, Asian man who wears glasses. He holds a resume and stands in front of a storefront with a Now Hiring sign in the window.
State of New Jersey

Delivering a human-centered claimant portal for New Jersey unemployment insurance

We used agile development and API technology to help the State of New Jersey revamp its unemployment insurance claimant portal.

Two women work at a whiteboard.
State of California

To quickly help people in a crisis, start with user research

Starting with user research ensures that what you build will give people the help they need, when they need it.

Illustration of a young Black man with a prosthetic left arm. He sits at a table and talks to a group of three people. There are charts and notes on the table and around the room.
U.S. Department of Labor

Leveraging user research to improve unemployment insurance delivery

We partnered with the Department of Labor on a user research initiative aimed at providing states with human-centered modernization recommendations.

Meet with our team

Get in contact with our UI team to learn more about what we can do together.