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Greg Jordan-Detamore

Senior consultant

Illustration of a white man sitting at a table talking to a middle-aged indigenous Hawaiian woman who’s wearing glasses and typing on a laptop.
Nava Labs

Building a trustworthy AI chatbot

Nava Labs is prototyping and piloting an AI chatbot for caseworkers to use when helping families find and enroll in public benefit programs.

Five people sit around an L-shaped table. A woman in the center speaks and gestures with her hands.

5 takeaways from Nava Labs' site visit to California

The Nava Labs team visited Family Resource Centers in Riverside County, California to conduct field research and meet with key partners.

Five people sit around an L-shaped table. A woman in the center speaks and gestures with her hands.

[Test] 5 takeaways from Nava Labs' site visit to California

The Nava Labs team visited Family Resource Centers in Riverside County, California to conduct field research and meet with key partners.

How to make your content AI‑readable

Learn practical tips for selecting file formats and structuring content so that it’s easy for AI to “read.”

Nava Labs

Refining an AI chatbot that cites its sources

We tried 3 approaches to providing an AI-powered chatbot with source data, aiming to better assist staff who connect people with public benefits.