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Karen Turner

Strategic Communications Manager

A middle-aged white woman, a middle-aged Middle Eastern man, and an older white man in a wheelchair engage in a card sorting activity at a desk.
State of New Jersey

Applying user research to improve access to unemployment benefits in New Jersey

Nava is leveraging user research to help the New Jersey Department of Labor make its UI technology more accessible, flexible, and resilient.

A middle-aged Black woman sits at a desk working on a computer. Her screen shows secure data information.
Centers for Medicare & Medicaid Services

Modernizing payment systems for Medicare

Nava is working with CMS to create flexible, scalable payment systems that will serve the 65 million people who use Medicare.

An illustration of a Black father, mother, and their children.
State of Montana

Designing an API prototype for Montana WIC

Nava worked with the state of Montana’s WIC agency to build an API prototype, helping ease data management and informing a national API standard.

State of Montana

Designing an eligibility screener tool for Montana WIC

Nava worked with Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to help ease the enrollment process.