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Kevin Boyer

Senior Software Engineer

Illustration of a white man sitting at a table talking to a middle-aged indigenous Hawaiian woman who’s wearing glasses and typing on a laptop.
Nava Labs

Building a trustworthy AI chatbot

Nava Labs is prototyping and piloting an AI chatbot for caseworkers to use when helping families find and enroll in public benefit programs.

Three people sit at a table with paper, pens, and laptops.
Nava Labs

Refining an AI chatbot that cites its sources

We tried 3 approaches to providing an AI-powered chatbot with source data, aiming to better assist staff who connect people with public benefits.

How to determine whether AI is an appropriate solution for public sector challenges

We provide a checklist of items to help your team determine whether AI-powered tools are appropriate to meet your needs.

A Black woman wearing scrubs and a mask holds a coffee cup while waiting for her subway train.

Now is the time for digital services that build trust

An unprecedented surge in demand for public benefits during the pandemic has highlighted the need for simple, effective, and accessible services.