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Kira Leadholm

Senior Editorial manager

Leveraging human-centered design to improve business efficiency

We partnered with a federal agency to build human-centered tools and workflows that contribute to the success of their cloud platform.

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Nava Labs

Experimenting with AI-powered tools in public benefits

Our Nava Labs team conducted a series of experiments to test how AI can increase access to public benefits.

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Using a data journey map to improve your DevEx practice

Learn practical tips for improving your team's DevEx practice with a data-focused journey map.

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Commonwealth of Massachusetts

Building a multilingual paid family and medical leave experience

We partnered with Massachusetts to help deliver a paid family and medical leave (PFML) application experience in a total of five languages.

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How product leadership can collaborate: Interface with other teams and launch your product

We offer tips for government and vendor product leadership based on our experience building human-centered government products and services.

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How product leadership can collaborate: Find opportunities, align stakeholders, and make decisions

We offer tips for government and vendor product leadership based on our experience building human-centered government products and services.

An older white woman, a middle-aged Native American woman, and a young Black man stand together at a table and point to a flow chart.

How our work with Montana WIC demonstrated the value of a national API standard

A national API standard can help fuel modernization to improve the WIC experience for staff, participants, and applicants.

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As a recession looms, government agencies are readying unemployment insurance systems

State governments modernizing their unemployment insurance systems would benefit from an agile and human-centered design approach.

Meeting people where they are with community engagement

When it comes to public service technology, human-centered design and agile development can support a state’s broader community engagement efforts.

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How to prepare for the unexpected with strong, scalable website architecture

Biden’s student loan forgiveness announcement caused outages on StudentAid.gov. Scalable architecture can help prevent these issues in the future.