accessibility and equity

agile development

continuous improvement

human-centered design

modernization

policy

program outcomes

rapid delivery

de-risking

unemployment insurance

mission and impact

A young couple sit on their bed on a smartphone and a laptop.

People Young couple in bedroom on phone and laptop Credit Anete Lusina (1)

State governments modernizing their unemployment insurance systems would benefit from an agile and human-centered design approach.

As a recession looms, government agencies are readying unemployment insurance systems

Toolkit Pattern 1

When it comes to public service technology, human-centered design and agile development can support a state’s broader community engagement efforts.

Meeting people where they are with community engagement

what we're learning

scalable solutions

An Asian woman works at a computer in a library.

Technology Woman in public library 

Biden’s student loan forgiveness announcement caused outages on StudentAid.gov. Scalable architecture can help prevent these issues in the future.

How to prepare for the unexpected with strong, scalable website architecture

Kira Leadholm is an Editorial Associate at Nava. Before working at Nava, she held various editorial roles and worked as a reporter at outlets including the Better Government Associate, SF Weekly, and the Chicago Reader. 