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Kira Leadholm

Senior Editorial manager

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U.S. Department of Veterans Affairs

Streamlining the Veteran disability benefit application

We helped VA make the VA.gov benefit application process more user-friendly for Veterans, ensuring timely adjudication of claims.

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U.S. Department of Health and Human Services

Modernizing Grants.gov iteratively

We’re partnering with HHS to iteratively modernize Grants.gov, connecting grant seekers with over $300 billion in financial assistance every year.

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U.S. Department of Labor

Communicating the successes of state unemployment insurance programs

We worked with the U.S. Department of Labor on a report that outlines how states are using federal funding to modernize unemployment insurance.

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U.S. Department of Justice

Empowering Department of Justice staff with human-centered tools

We partnered with DOJ on a project aimed at improving the agency staff experience, helping staff process civil rights complaints more effectively.

Illustration of a young, Asian man who wears glasses. He holds a resume and stands in front of a storefront with a Now Hiring sign in the window.
State of New Jersey

Delivering a human-centered claimant portal for New Jersey unemployment insurance

We used agile development and API technology to help the State of New Jersey revamp its unemployment insurance claimant portal.

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Using a data journey map to improve your DevEx practice

Learn practical tips for improving your team's DevEx practice with a data-focused journey map.

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Centers for Medicare & Medicaid Services

Helping Medicare beneficiaries find and receive preventive care

We’re working with CMS on a tool that informs people about preventive care and connects them with primary care providers in their area.

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How product leadership can collaborate: Interface with other teams and launch your product

We offer tips for government and vendor product leadership based on our experience building human-centered government products and services.

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Designing government programs that last

How vendors can work with government partners to build internal capacity, empowering agencies to hone and maintain systems in the future.

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As a recession looms, government agencies are readying unemployment insurance systems

State governments modernizing their unemployment insurance systems would benefit from an agile and human-centered design approach.