Nava Home

Ryan Hansz

Senior designer/researcher

Three people sitting at a table looking at a computer. On the left is a man with light skin. The woman on the right has brown hair and medium skin tone. The man in the middle has light skin and glasses and is typing on the computer.

Helping Goodwill case managers connect clients with tailored resource referrals

Nava Labs recently piloted a GenAI-powered Referral Generator that helps case managers quickly find and share the right resources with clients.

Learning how caseworkers use our AI-powered chatbot

5 reasons caseworkers use it — and 5 barriers that slow or stop use

An illustration of a young white woman sitting at a computer in the library. There are two computers to her left, and a Black man uses one of them.

Building public benefit claims trackers across states

What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.