How to apply a content-first design approach to public services
Learn methods to use content-first design for public services.
How a content-first design approach fits into your agile development process
Learn how to fit content-first design into your agile software development process.
Helping Medicare beneficiaries find and receive preventive care
We’re working with CMS on a tool that informs people about preventive care and connects them with primary care providers in their area.
How to implement a WIC participant recertification portal
Learn methods to provide a human-centered experience for participants to recertify for their WIC benefits.
Learning Session: Plain language
Learn and share best practices for writing about WIC in plain language for use on websites, outreach materials, and participant-facing technology.
Designing a more personal healthcare experience
Nava is working to design a more seamless, personal, and integrated experience for Medicare beneficiaries.
How to design content for user onboarding
Learn how to prepare and guide people through a complex process using content strategy.
How to get informed consent in user research using plain language
Using plain language is essential to protecting privacy and getting informed consent in user research.
Structuring a complex eligibility form for HealthCare.gov
How we determined the sequencing of questions and design patterns to break a complex form into digestible chunks.