Using a pilot to minimize risk and rapidly deliver new services
Using pilots to minimize risk, Nava support the launch of the Commonwealth of Massachusetts' new Paid Family Medical Leave (PFML) program.
How small pilots helped us prototype a benefits claim fast tracker
We built tools to help get Veterans critical healthcare when they need it.
To quickly help people in a crisis, start with user research
Starting with user research ensures that what you build will give people the help they need, when they need it.
Rapidly building unemployment services during the pandemic
Nava partnered with the State of California to build two cloud-based digital services for their unemployment benefits program, in just three months.
Supporting Veterans with virtual tele-hearings
During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.
Now is the time for digital services that build trust
An unprecedented surge in demand for public benefits during the pandemic has highlighted the need for simple, effective, and accessible services.
How to use service design during a crisis response
In times of crisis when benefits applications surge, service design can help applicants better understand what they’re eligible for and how to apply.