As a recession looms, government agencies are readying unemployment insurance systems
State governments modernizing their unemployment insurance systems would benefit from an agile and human-centered design approach.
Building public benefit claims trackers across states
What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.
How small pilots helped us prototype a benefits claim fast tracker
We built tools to help get Veterans critical healthcare when they need it.
Nava awarded prime contract to enhance CDC’s pandemic-ready systems
PRIME ReportStream establishes a data pipeline to gather COVID-19 and monkeypox data from states and counties.
Twelve years of HealthCare.gov
Reflections on the initial launch and how it was the catalyst for a new era of government technology.
Rapidly building unemployment services during the pandemic
Nava partnered with the State of California to build two cloud-based digital services for their unemployment benefits program, in just three months.
Supporting Veterans with virtual tele-hearings
During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.
Now is the time for digital services that build trust
An unprecedented surge in demand for public benefits during the pandemic has highlighted the need for simple, effective, and accessible services.
How to use service design during a crisis response
In times of crisis when benefits applications surge, service design can help applicants better understand what they’re eligible for and how to apply.