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Alicia Benish

Senior policy strategist

How to determine whether AI is an appropriate solution for public sector challenges

We provide a checklist of items to help your team determine whether AI-powered tools are appropriate to meet your needs.

Two young parents and their baby look at fruit in the grocery store.
Nava Labs

Experimenting with AI-powered tools in public benefits

Our Nava Labs team conducted a series of experiments to test how AI can increase access to public benefits.

Illustration of a young Indigenous woman sitting at an office desk and talking on her cell phone. There is a laptop, monitor, and notebooks on the desk in front of her. Someone working on a computer sits across from her.
Nava Labs

Conducting user research to jumpstart human-centered experimentation with artificial intelligence

Our insights are helping us identify use cases and design experiments to test how AI-powered tools can expand access to public benefits.

Meeting people where they are with community engagement

When it comes to public service technology, human-centered design and agile development can support a state’s broader community engagement efforts.