Power your mission: How to engage users and iterate
Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.
How to create a service blueprinting facilitation guide
This guide will help you create a service blueprint to better understand a service, unite teams, and identify opportunities for improvement.
As civic tech continues to blossom, we need a rulebook that understands how technology contributes and amplifies — not how it disrupts and replaces.