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Genevieve Gaudet

Director of Design

New year, new challenges: A turning point for GenAI in government

2026 brings urgency as policies are changing fast, agencies are under pressure, and teams are putting generative AI to the test.

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Building integrated government systems with AI

Public servants should orchestrate an interplay between AI, previously-siloed systems and workflows, and public needs.

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Power your mission: How to engage users and iterate

Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.

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How to create a service blueprinting facilitation guide

This guide will help you create a service blueprint to better understand a service, unite teams, and identify opportunities for improvement.

Don’t disrupt; contribute

As civic tech continues to blossom, we need a rulebook that understands how technology contributes and amplifies — not how it disrupts and replaces.

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Simplifying the social safety net

Nava visited communities across the country to understand and improve the experiences of people who rely on and manage the social safety net.