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Jillian Hammer

Senior Designer/Researcher

A flowchart illustrating the cycle between four states: “Agent mode,” “Take control,” “User mode,” and “Give back control.”

Protecting personal data in AI-powered tools

Nava Labs’ approach to security and privacy when developing AI-powered tools that help caseworkers fill out benefit applications for families.

How to adapt agentic AI for caseworkers

Four design guidelines to adapt agentic AI-powered tools for caseworkers: transparency, oversight prompts, intervention controls, and plain language.

How to scope and define human-centered agentic AI tools

Nava Labs shares the decisions that come before implementing agentic AI: what problem to choose, how to scope the agent, and how to evaluate.