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Makaela Stephens

Senior Designer and Researcher

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How to implement a WIC participant recertification portal

Learn methods to provide a human-centered experience for participants to recertify for their WIC benefits.

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Designing government programs that last

How vendors can work with government partners to build internal capacity, empowering agencies to hone and maintain systems in the future.

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How to build a participant advisory council

Learn how to bolster your user research and design more effective services by forming a participant advisory council.

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How to conduct a usability test

Use this guide to get the most out of your usability test, which can help teams develop inclusive, accessible, and user-centered products.

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How to plan a usability test

Planning for a successful usability test can help teams develop products that are user-centered, accessible, and inclusive.

Repeatable, sustainable processes for building benefits systems

Reusing, expanding, and iterating on proven practices is essential to quickly and effectively meeting people’s needs.

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How to get informed consent in user research using plain language

Using plain language is essential to protecting privacy and getting informed consent in user research.