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Martelle Esposito

Partnerships and Evaluation Lead

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How our work with Montana WIC demonstrated the value of a national API standard

A national API standard can help fuel modernization to improve the WIC experience for staff, participants, and applicants.

Meeting people where they are with community engagement

When it comes to public service technology, human-centered design and agile development can support a state’s broader community engagement efforts.

Why policymakers and technologists should engage throughout the policy cycle

Bridging the gap between the policymakers who define programs and the development teams who implement them builds better government services for all.

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How APIs can help WIC better meet staff and participants’ needs

An API standard would unlock digital tools and catalyze WIC's ability to evolve and grow.

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Outcomes that matter: Using metrics to measure your program

When metrics strategies align with program goals, you know you’re measuring outcomes that matter to your program, partners, and the people you serve.

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Power your mission: How to set goals

Before you start, you should define what program outcomes you want your technology product to help you achieve.

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Power your mission: How to build technology

Learn our guiding principles for managing a human-centered technology build, like setting your project up for success or using a modular approach.

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Power your mission: How to engage users and iterate

Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.

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Power your mission: How to measure success

Measuring implementation helps determine whether your technology product can achieve your desired outcomes.

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Implementing paid family and medical leave in the digital age

The American Families Plan would be a unique opportunity to get the program right, technically and in policy design, from the start.