Insights
Director of Partnerships and Advocacy
Evaluating a GenAI-powered assistive chatbot for caseworkers
Rigorously tested AI-powered tools can meaningfully improve benefit navigation accuracy, particularly for newer staff.
How policy experts can enhance agile delivery teams
We offer steps for embedding policy experts on delivery teams, ultimately improving modernization efforts and government services.
How our work with Montana WIC demonstrated the value of a national API standard
A national API standard can help fuel modernization to improve the WIC experience for staff, participants, and applicants.
Meeting people where they are with community engagement
When it comes to public service technology, human-centered design and agile development can support a state’s broader community engagement efforts.
How APIs can help WIC better meet staff and participants’ needs
An API standard would unlock digital tools and catalyze WIC's ability to evolve and grow.
Outcomes that matter: Using metrics to measure your program
When metrics strategies align with program goals, you know you’re measuring outcomes that matter to your program, partners, and the people you serve.
Power your mission: How to set goals
Before you start, you should define what program outcomes you want your technology product to help you achieve.
Power your mission: How to build technology
Learn our guiding principles for managing a human-centered technology build, like setting your project up for success or using a modular approach.
Power your mission: How to engage users and iterate
Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.
Implementing paid family and medical leave in the digital age
The American Families Plan would be a unique opportunity to get the program right, technically and in policy design, from the start.
