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Martelle Esposito

Director of Partnerships and Advocacy

Nava Labs

Evaluating a GenAI-powered assistive chatbot for caseworkers

Rigorously tested AI-powered tools can meaningfully improve benefit navigation accuracy, particularly for newer staff.

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How policy experts can enhance agile delivery teams

We offer steps for embedding policy experts on delivery teams, ultimately improving modernization efforts and government services.

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Building integrated government systems with AI

Public servants should orchestrate an interplay between AI, previously-siloed systems and workflows, and public needs.

How to determine whether AI is an appropriate solution for public sector challenges

We provide a checklist of items to help your team determine whether AI-powered tools are appropriate to meet your needs.

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How APIs can help WIC better meet staff and participants’ needs

An API standard would unlock digital tools and catalyze WIC's ability to evolve and grow.

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Outcomes that matter: Using metrics to measure your program

When metrics strategies align with program goals, you know you’re measuring outcomes that matter to your program, partners, and the people you serve.

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Power your mission: How to set goals

Before you start, you should define what program outcomes you want your technology product to help you achieve.

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Power your mission: How to build technology

Learn our guiding principles for managing a human-centered technology build, like setting your project up for success or using a modular approach.

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Power your mission: How to measure success

Measuring implementation helps determine whether your technology product can achieve your desired outcomes.

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Implementing paid family and medical leave in the digital age

The American Families Plan would be a unique opportunity to get the program right, technically and in policy design, from the start.