Insights
Nava Labs
Building a trustworthy AI chatbot
Nava Labs is prototyping and piloting an AI chatbot for caseworkers to use when helping families find and enroll in public benefit programs.
Nava Labs Demo Day 4
See results from the Los Angeles pilot of Nava’s AI-powered chatbot that assists caseworkers connecting families with public benefits.
[Test] 5 takeaways from Nava Labs' site visit to California
The Nava Labs team visited Family Resource Centers in Riverside County, California to conduct field research and meet with key partners.
5 takeaways from Nava Labs' site visit to California
Nava Labs to pilot AI-powered referral tool with Goodwills in Texas and Pennsylvania
Nava Labs will partner with Goodwill case managers to test and pilot an AI-powered referral tool to connect clients with health and social services.
Learning how caseworkers use our AI-powered chatbot
5 reasons caseworkers use it — and 5 barriers that slow or stop use
Nava Labs receives Google.org grant to further AI tools with Imagine LA and Riverside County
As part of Google.org’s Gen AI cohort, Nava Labs will build generative AI-powered agents that complete benefit applications with caseworker oversight.
Building integrated government systems with AI
Public servants should orchestrate an interplay between AI, previously-siloed systems and workflows, and public needs.
Introducing our pilot with Imagine LA: testing an AI chatbot for navigating public benefits
Building on Imagine LA’s 18-plus years of providing direct social services, we're piloting an AI-powered chatbot for benefit navigators.
How to make your content AI‑readable
Learn practical tips for selecting file formats and structuring content so that it’s easy for AI to “read.”
Nava Labs awarded grant to pilot tools powered by generative AI
This grant from the Gates Foundation will enable Nava Labs to test and refine new tools with partner benefit agencies and navigators.
Nava selected as finalist for Robin Hood AI Poverty Challenge award
We’ll use the funding to pilot an AI-enabled chatbot that may help benefit navigators like caseworkers connect families with critical public services.
Measuring administrative burden to promote equity in government services
Don Moynihan of Georgetown University joins Nava CEO and co-founder Rohan Bhobe in a conversation about administrative burden.
Conducting user research to jumpstart human-centered experimentation with artificial intelligence
Our insights are helping us identify use cases and design experiments to test how AI-powered tools can expand access to public benefits.
Helping families access public benefits with AI and automation
Join us for a panel discussion about the future of AI in government and a light lunch.
How to implement a WIC participant recertification portal
Learn methods to provide a human-centered experience for participants to recertify for their WIC benefits.
WIC Participant Recertification Portal Demo Day 2
During this demo day, we will share a demonstration of the participant recertification portal and staff review portal.
How to build a participant advisory council
Learn how to bolster your user research and design more effective services by forming a participant advisory council.
Designing an API prototype for Montana WIC
Nava worked with the state of Montana’s WIC agency to build an API prototype, helping ease data management and informing a national API standard.
Designing an eligibility screener tool for Montana WIC
Nava worked with Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to help ease the enrollment process.
How our work with Montana WIC demonstrated the value of a national API standard
A national API standard can help fuel modernization to improve the WIC experience for staff, participants, and applicants.
WIC Demonstration Day Three
Nava PBC and the state of Montana will host our third webinar to share progress and learnings of our demonstration project.
WIC Demonstration Day Two
Nava PBC and the state of Montana will host our second webinar to share progress and learnings of our demonstration project.
Office Hours - WIC Technology for a better WIC experience
Learn how Montana is using human-centered design and technology to make WIC more accessible, and how you could apply that to upcoming grant funding.
WIC Demonstration Day One
Nava and the state of Montana will host our first webinar to share progress and learnings of our demonstration project.
Unlocking technology for WIC with the state of Montana
Nava, with the support of Schmidt Futures and technical assistance from the WIC program in Montana, is unlocking modernization for Montana WIC.
How APIs can help WIC better meet staff and participants’ needs
An API standard would unlock digital tools and catalyze WIC's ability to evolve and grow.
Power your mission: How to set goals
Before you start, you should define what program outcomes you want your technology product to help you achieve.
Power your mission: How to build technology
Learn our guiding principles for managing a human-centered technology build, like setting your project up for success or using a modular approach.
Power your mission: How to engage users and iterate
Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.
