Our Nava Labs team is developing and testing a Form-Filling Assistant: a generative AI-powered “agentic” tool that autonomously navigates multiple databases and benefit portals and then completes application forms. Caseworkers can then review the applications, fill in missing information, and submit — spending less time re-entering the same data over and over and more time interacting with clients.
Together with our partners at Amplifi and the Riverside County Children & Families Commission, our shared goals are to significantly reduce administrative burden, free up caseworker time, and help more families receive the benefits they’re eligible for.
We are now piloting the tool with Riverside County caseworkers who are using it to fill in applications with real families. The first phase of real-world testing validated the value of the Form-Filling Assistant and also surfaced changes needed to support caseworker-client trust and adoption in future phases.
In this virtual demo day, we’ll cover:
Research methodology
Baseline survey results
Findings from usability testing
Perspective from Riverside County staff
Technical approaches
What’s next
