Insights
Human-centered design
Recoding America: A Conversation with Jennifer Pahlka, Yadira Sanchez, and Jodi Leo
Author, Jen Pahlka, and Public Servant, Yadira Sanchez discuss "Recoding America."
Designing the unseen: Enabling institutions to build public trust
Five Nava designers explain how design can contribute to behind-the-scenes service improvement in government.
Designing an API prototype for Montana WIC
Nava worked with the state of Montana’s WIC agency to build an API prototype, helping ease data management and informing a national API standard.
WIC Participant Recertification Portal Demo Day 1
Nava envisions a future where digital tools make it easier for families to receive benefits through WIC
Meeting people where they are with community engagement
When it comes to public service technology, human-centered design and agile development can support a state’s broader community engagement efforts.
Civic Design 2022: Designing the unseen
Join us for a discussion about enabling institutions to build public trust at Civic Design 2022
Testing accessibility at every step of designing and building technology
Improving accessibility to public services with an online application for a state's Medicaid for the aged, blind, and disabled (ABD) supplement.
Building public benefit claims trackers across states
What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.
How small pilots helped us prototype a benefits claim fast tracker
We built tools to help get Veterans critical healthcare when they need it.
WIC Demonstration Day Three
Nava PBC and the state of Montana will host our third webinar to share progress and learnings of our demonstration project.
Why human-centered testing is crucial to building government software
At Nava, we’ve leaned into modern and open-source frontend testing options to ensure seamless experiences for the constituents we serve.
WIC Demonstration Day One
Nava and the state of Montana will host our first webinar to share progress and learnings of our demonstration project.
Envision the Future: Paid family and medical leave
Policy, technology, and government experts discuss the future of implementing paid family and medical leave programs across the nation.
Envision the Future: Lifting the time tax
Join us for a panel discussion on what it takes to make interactions with government less of a burden.
Use the U.S. Web Design System and focus on bigger challenges
Instead of creating a design system from scratch, use the U.S. Web Design System to save time and resources.
Repeatable, sustainable processes for building benefits systems
Reusing, expanding, and iterating on proven practices is essential to quickly and effectively meeting people’s needs.
Power your mission: How to set goals
Before you start, you should define what program outcomes you want your technology product to help you achieve.
Power your mission: How to build technology
Learn our guiding principles for managing a human-centered technology build, like setting your project up for success or using a modular approach.
Power your mission: How to engage users and iterate
Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.
Power your mission: How to measure success
Measuring implementation helps determine whether your technology product can achieve your desired outcomes.
Designing a more personal healthcare experience
Nava is working to design a more seamless, personal, and integrated experience for Medicare beneficiaries.
To quickly help people in a crisis, start with user research
Starting with user research ensures that what you build will give people the help they need, when they need it.
Supporting Veterans with virtual tele-hearings
During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.
Shaping policy with design practices
With human-centered design practices like user research and prototyping, Nava designed a set of digital tools and helped update an 85-year-old policy.
Helping Veterans find, understand, and use information about benefits
Nava built a new Veterans Affairs website and streamlined existing ones to help Veterans find, understand, and use information about benefits.
Form design approaches for downstream effects & nonlinear navigation
How we approached nonlinear navigation, answer changing, and more challenges when building a new eligibility form for HealthCare.gov.
Structuring a complex eligibility form for HealthCare.gov
How we determined the sequencing of questions and design patterns to break a complex form into digestible chunks.
Providing help and guidance to HealthCare.gov applicants
How our design team created respectful and clear guidance through the deeply personal process of applying for healthcare.
Introducing a modern design system for HealthCare.gov
A design system helps ensure that HeathCare.gov is Section 508-compliant and easy to use for everyone.
Building a design system for HealthCare.gov
Alongside the Centers for Medicare & Medicaid Services, Nava created an open source design system for HealthCare.gov.
