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Human-centered design
Becoming a scrum lead at Nava
Hanya Moharram, a Designer/Researcher on Nava's PFML team, shares her thoughts on becoming a scrum lead.
How small pilots helped us prototype a benefits claim fast tracker
We built tools to help get Veterans critical healthcare when they need it.
Building trust with Nava's new brand
Nava’s new look and feel
Envision the Future: Paid family and medical leave
Policy, technology, and government experts discuss the future of implementing paid family and medical leave programs across the nation.
Envision the Future: Lifting the time tax
Join us for a panel discussion on what it takes to make interactions with government less of a burden.
Use the U.S. Web Design System and focus on bigger challenges
Instead of creating a design system from scratch, use the U.S. Web Design System to save time and resources.
Repeatable, sustainable processes for building benefits systems
Reusing, expanding, and iterating on proven practices is essential to quickly and effectively meeting people’s needs.
Power your mission: How to set goals
Before you start, you should define what program outcomes you want your technology product to help you achieve.
Power your mission: How to engage users and iterate
Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.
Power your mission: How to measure success
Measuring implementation helps determine whether your technology product can achieve your desired outcomes.
To quickly help people in a crisis, start with user research
Starting with user research ensures that what you build will give people the help they need, when they need it.
How to design content for user onboarding
Learn how to prepare and guide people through a complex process using content strategy.
How to improve forms through user research
Conducting user research can help you improve benefits application forms so more people can accurately complete them, helping you serve people faster.
How to use service design during a crisis response
In times of crisis when benefits applications surge, service design can help applicants better understand what they’re eligible for and how to apply.
How to create a service blueprinting facilitation guide
This guide will help you create a service blueprint to better understand a service, unite teams, and identify opportunities for improvement.
Form design approaches for downstream effects & nonlinear navigation
How we approached nonlinear navigation, answer changing, and more challenges when building a new eligibility form for HealthCare.gov.
Structuring a complex eligibility form for HealthCare.gov
How we determined the sequencing of questions and design patterns to break a complex form into digestible chunks.
Providing help and guidance to HealthCare.gov applicants
How our design team created respectful and clear guidance through the deeply personal process of applying for healthcare.
Introducing a modern design system for HealthCare.gov
A design system helps ensure that HeathCare.gov is Section 508-compliant and easy to use for everyone.
Building a design system for HealthCare.gov
Alongside the Centers for Medicare & Medicaid Services, Nava created an open source design system for HealthCare.gov.
