Insights
Human-centered design
Leveraging user research to deliver excellent paid leave services in Massachusetts
Nava is conducting user research with Massachusetts DFML to help improve experiences for applicants, employers, and DFML staff.
5 takeaways from Nava Labs' site visit to California
The Nava Labs team visited Family Resource Centers in Riverside County, California to conduct field research and meet with key partners.
Nava wins work helping Minnesota build their Paid Leave program
We’ll help Minnesota deliver a program that’s human-centered, adaptable, and resilient.
Nava and Focus win prime award supporting Internal Revenue Service (IRS) IT
The Focus-Nava Joint Venture will provide strategic advisory support as the IRS enhances its modern, customer-based IT operations.
Nava wins OPM Customer Experience Modernization
We’ll partner with OPM to build best-in-class customer experiences for millions of federal employees.
Nava awarded prime contract on Maryland FAMLI
We’ll partner with Maryland to build and launch a new paid family and medical leave program that’s human-centered, flexible, and future-proof.
Leveraging user research to improve unemployment insurance delivery
We partnered with the Department of Labor on a user research initiative aimed at providing states with human-centered modernization recommendations.
Empowering Department of Justice staff with human-centered tools
We partnered with DOJ on a project aimed at improving the agency staff experience, helping staff process civil rights complaints more effectively.
Improving perinatal care in the U.S.
We partnered with CMS on a project to connect pregnant people to “Birthing-Friendly” hospitals.
Nava Labs Demo Day 1
The team will share early experiments with applying AI capabilities to a set of research-driven use cases for supporting benefit navigators.
Helping families access public benefits with AI and automation
Join us for a panel discussion about the future of AI in government and a light lunch.
Designing the unseen: Enabling institutions to build public trust
Five Nava designers explain how design can contribute to behind-the-scenes service improvement in government.
Designing an eligibility screener tool for Montana WIC
Nava worked with Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to help ease the enrollment process.
Designing an API prototype for Montana WIC
Nava worked with the state of Montana’s WIC agency to build an API prototype, helping ease data management and informing a national API standard.
WIC Participant Recertification Portal Demo Day 1
Nava envisions a future where digital tools make it easier for families to receive benefits through WIC
Meeting people where they are with community engagement
When it comes to public service technology, human-centered design and agile development can support a state’s broader community engagement efforts.
Becoming a civic designer: Making the move from private to public sector
Join us for a discussion about making the move from private to public sector at Civic Design 2022
WIC Demonstration Day Three
Nava PBC and the state of Montana will host our third webinar to share progress and learnings of our demonstration project.
Automating how application teams use CMS Cloud
By automating and standardizing the way CMS onboards application teams, Nava helped reduce the onboarding time from months to hours.
Why human-centered testing is crucial to building government software
At Nava, we’ve leaned into modern and open-source frontend testing options to ensure seamless experiences for the constituents we serve.
Envision the Future: Paid family and medical leave
Policy, technology, and government experts discuss the future of implementing paid family and medical leave programs across the nation.
Envision the Future: Lifting the time tax
Join us for a panel discussion on what it takes to make interactions with government less of a burden.
Use the U.S. Web Design System and focus on bigger challenges
Instead of creating a design system from scratch, use the U.S. Web Design System to save time and resources.
Repeatable, sustainable processes for building benefits systems
Reusing, expanding, and iterating on proven practices is essential to quickly and effectively meeting people’s needs.
Power your mission: How to build technology
Learn our guiding principles for managing a human-centered technology build, like setting your project up for success or using a modular approach.
Power your mission: How to engage users and iterate
Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.
Designing a more personal healthcare experience
Nava is working to design a more seamless, personal, and integrated experience for Medicare beneficiaries.
Supporting Veterans with virtual tele-hearings
During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.
Building a design system for HealthCare.gov
Alongside the Centers for Medicare & Medicaid Services, Nava created an open source design system for HealthCare.gov.
Improving state digital services
We partnered with a state government agency to develop a plan for improving digital services.
