Insights
Agile development
Nava wins modernization work in Maryland
Through this 10-year opportunity, we’ll offer our expertise in agile development to help Maryland agencies modernize.
Reshaping government service delivery with DevEx
Learn how DevEx goes beyond traditional service design practices by optimizing the entire technical ecosystem.
Adapting to a legislative change with agile methodology
When new legislation changed the Massachusetts Paid Family and Medical Leave program, agile development enabled us to help MA adapt its technology.
Improving products with small, incremental experiments
We offer a framework for agile, data-driven experiments to align delivery teams.
Refining an AI chatbot that cites its sources
We tried 3 approaches to providing an AI-powered chatbot with source data, aiming to better assist staff who connect people with public benefits.
Nava and Focus win prime award supporting Internal Revenue Service (IRS) IT
The Focus-Nava Joint Venture will provide strategic advisory support as the IRS enhances its modern, customer-based IT operations.
Delivering a human-centered claimant portal for New Jersey unemployment insurance
We used agile development and API technology to help the State of New Jersey revamp its unemployment insurance claimant portal.
Using a data journey map to improve your DevEx practice
Learn practical tips for improving your team's DevEx practice with a data-focused journey map.
How a content-first design approach fits into your agile development process
Learn how to fit content-first design into your agile software development process.
Designing an API prototype for Montana WIC
Nava worked with the state of Montana’s WIC agency to build an API prototype, helping ease data management and informing a national API standard.
Designing an eligibility screener tool for Montana WIC
Nava worked with Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to help ease the enrollment process.
Using a pilot to minimize risk and rapidly deliver new services
Using pilots to minimize risk, Nava support the launch of the Commonwealth of Massachusetts' new Paid Family Medical Leave (PFML) program.
How small pilots helped us prototype a benefits claim fast tracker
We built tools to help get Veterans critical healthcare when they need it.
Helping Veterans get their disability claims decisions faster
We’re working with VA to build tools that reduce the amount of time it takes to process a Veteran’s disability benefits claim.
Learning Session: Modularity
Learn and share about barriers and opportunities for WIC innovation, focusing on how modularity and interoperability can improve access.
Power your mission: How to build technology
Learn our guiding principles for managing a human-centered technology build, like setting your project up for success or using a modular approach.
Power your mission: How to engage users and iterate
Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.
Power your mission: How to measure success
Measuring implementation helps determine whether your technology product can achieve your desired outcomes.
Observations from successful integrated eligibility and enrollment projects
Working on integrated benefits systems with Vermont, California, and other states has highlighted a few key strategies for success.
To reimagine unemployment insurance services, start small
A new bill to upgrade the technology supporting the country’s unemployment systems could lay the foundation for a more resilient safety net.
