As a recession looms, government agencies are readying unemployment insurance systems
State governments modernizing their unemployment insurance systems would benefit from an agile and human-centered design approach.
Using a pilot to minimize risk and rapidly deliver new services
Using pilots to minimize risk, Nava support the launch of the Commonwealth of Massachusetts' new Paid Family Medical Leave (PFML) program.
How to prepare for the unexpected with strong, scalable website architecture
Biden’s student loan forgiveness announcement caused outages on StudentAid.gov. Scalable architecture can help prevent these issues in the future.
Observations from successful integrated eligibility and enrollment projects
Working on integrated benefits systems with Vermont, California, and other states has highlighted a few key strategies for success.
Product management in government is essential when the stakes are high
Thoughtful product management is critical to designing government services that serve people first.
The billion user load test
Nava’s Scalable Login System provides authentication and account management for millions on HealthCare.gov. We wanted to see how far it could scale.