Insights
De-risking
Improving products with small, incremental experiments
We offer a framework for agile, data-driven experiments to align delivery teams.
Delivering a human-centered claimant portal for New Jersey unemployment insurance
We used agile development and API technology to help the State of New Jersey revamp its unemployment insurance claimant portal.
Bridging the gap between policy and implementation in academia
How university programs in public policy and administration might offer students a foundation that bridges policymaking and policy implementation.
Nava and Benefits Data Trust partner to explore how AI can support public benefit navigators
Nava and BDT will explore how generative AI can support benefit navigators to quickly enroll people in government benefit programs.
As a recession looms, government agencies are readying unemployment insurance systems
State governments modernizing their unemployment insurance systems would benefit from an agile and human-centered design approach.
Using a pilot to minimize risk and rapidly deliver new services
Using pilots to minimize risk, Nava support the launch of the Commonwealth of Massachusetts' new Paid Family Medical Leave (PFML) program.
How to prepare for the unexpected with strong, scalable website architecture
Biden’s student loan forgiveness announcement caused outages on StudentAid.gov. Scalable architecture can help prevent these issues in the future.
Observations from successful integrated eligibility and enrollment projects
Working on integrated benefits systems with Vermont, California, and other states has highlighted a few key strategies for success.
Product management in government is essential when the stakes are high
Thoughtful product management is critical to designing government services that serve people first.
The billion user load test
Nava’s Scalable Login System provides authentication and account management for millions on HealthCare.gov. We wanted to see how far it could scale.
Combine commercial & custom solutions for flexible, future-proof software
When building a new digital service, using a hybrid approach to software yields the most cost-effective, reliable, and flexible options.
