Meeting people where they are with community engagement
When it comes to public service technology, human-centered design and agile development can support a state’s broader community engagement efforts.
Why policymakers and technologists should engage throughout the policy cycle
Bridging the gap between the policymakers who define programs and the development teams who implement them builds better government services for all.
Healing policy papercuts
Aligning small conflicts in application requirements makes public benefits easier to access.
Implementing paid family and medical leave in the digital age
The American Families Plan would be a unique opportunity to get the program right, technically and in policy design, from the start.
Shaping policy with design practices
With human-centered design practices like user research and prototyping, Nava designed a set of digital tools and helped update an 85-year-old policy.