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As a recession looms, government agencies are readying unemployment insurance systems

State governments modernizing their unemployment insurance systems would benefit from an agile and human-centered design approach.

Meeting people where they are with community engagement

When it comes to public service technology, human-centered design and agile development can support a state’s broader community engagement efforts.

Progress takes work

Public trust is harder to earn than ever. Experts in government, civic tech, and academia discuss thinking long-term and being active stewards.

Why policymakers and technologists should engage throughout the policy cycle

Bridging the gap between the policymakers who define programs and the development teams who implement them builds better government services for all.

Healing policy papercuts

Aligning small conflicts in application requirements makes public benefits easier to access.

Implementing paid family and medical leave in the digital age

The American Families Plan would be a unique opportunity to get the program right, technically and in policy design, from the start.

Shaping policy with design practices

With human-centered design practices like user research and prototyping, Nava designed a set of digital tools and helped update an 85-year-old policy.

Integrating eligibility and enrollment, one piece of software at a time

Nava created flexible and reusable software and design components to help make it easier for Vermonters to access their benefits.

Using policy as an engineering tool, not a crutch

Bridging the gap between policy makers who define tech requirements and the development teams who implement them delivers more robust systems.

Simplifying the social safety net

Nava visited communities across the country to understand and improve the experiences of people who rely on and manage the social safety net.