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Policy

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As a recession looms, government agencies are readying unemployment insurance systems

State governments modernizing their unemployment insurance systems would benefit from an agile and human-centered design approach.

Meeting people where they are with community engagement

When it comes to public service technology, human-centered design and agile development can support a state’s broader community engagement efforts.

Why policymakers and technologists should engage throughout the policy cycle

Bridging the gap between the policymakers who define programs and the development teams who implement them builds better government services for all.

Healing policy papercuts

Aligning small conflicts in application requirements makes public benefits easier to access.

A Black woman holds a baby while using her laptop.

Implementing paid family and medical leave in the digital age

The American Families Plan would be a unique opportunity to get the program right, technically and in policy design, from the start.

A group of employees work together on developing wireframes at a table.
U.S. Department of Veterans Affairs

Shaping policy with design practices

With human-centered design practices like user research and prototyping, Nava designed a set of digital tools and helped update an 85-year-old policy.

A diverse group of office workers stand and talk during a lunch break in a meeting room.

Using policy as an engineering tool, not a crutch

Bridging the gap between policy makers who define tech requirements and the development teams who implement them delivers more robust systems.

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