Applying user research to improve access to unemployment benefits in New Jersey
Nava is leveraging user research to help the New Jersey Department of Labor make its UI technology more accessible, flexible, and resilient.
How to build a participant advisory council
Learn how to bolster your user research and design more effective services by forming a participant advisory council.
Designing an eligibility screener tool for Montana WIC
Nava worked with Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to help ease the enrollment process.
Building trust through equitable research practices
Join us for a talk about equitable research practices at Civic Design 2022
Testing accessibility at every step of designing and building technology
Improving accessibility to public services with an online application for a state's Medicaid for the aged, blind, and disabled (ABD) supplement.
Why human-centered testing is crucial to building government software
At Nava, we’ve leaned into modern and open-source frontend testing options to ensure seamless experiences for the constituents we serve.
How to conduct a usability test
Use this guide to get the most out of your usability test, which can help teams develop inclusive, accessible, and user-centered products.
How to plan a usability test
Planning for a successful usability test can help teams develop products that are user-centered, accessible, and inclusive.
Get things right from the beginning with equitable research recruitment
Traditional user research practices often exclude people essential to success of a service. Here are some practical tips to improve your approach.
Power your mission: How to engage users and iterate
Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.
To quickly help people in a crisis, start with user research
Starting with user research ensures that what you build will give people the help they need, when they need it.
How to design content for user onboarding
Learn how to prepare and guide people through a complex process using content strategy.
Supporting Veterans with virtual tele-hearings
During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.
How to improve forms through user research
Conducting user research can help you improve benefits application forms so more people can accurately complete them, helping you serve people faster.
How to get informed consent in user research using plain language
Using plain language is essential to protecting privacy and getting informed consent in user research.
How to use service design during a crisis response
In times of crisis when benefits applications surge, service design can help applicants better understand what they’re eligible for and how to apply.
Form design approaches for downstream effects & nonlinear navigation
How we approached nonlinear navigation, answer changing, and more challenges when building a new eligibility form for HealthCare.gov.