User experience research
How to build a participant advisory council
Learn how to bolster your user research and design more effective services by forming a participant advisory council.
Designing an eligibility screener tool for Montana WIC
Nava worked with Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to help ease the enrollment process.
Building trust through equitable research practices
Join us for a talk about equitable research practices at Civic Design 2022
Testing accessibility at every step of designing and building technology
Improving accessibility to public services with an online application for a state's Medicaid for the aged, blind, and disabled (ABD) supplement.
Building public benefit claims trackers across states
What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.
Why human-centered testing is crucial to building government software
At Nava, we’ve leaned into modern and open-source frontend testing options to ensure seamless experiences for the constituents we serve.
To quickly help people in a crisis, start with user research
Starting with user research ensures that what you build will give people the help they need, when they need it.
Supporting Veterans with virtual tele-hearings
During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.
How to use service design during a crisis response
In times of crisis when benefits applications surge, service design can help applicants better understand what they’re eligible for and how to apply.