User experience research
Building trust through equitable research practices
Join us for a talk about equitable research practices at Civic Design 2022
Testing accessibility at every step of designing and building technology
Improving accessibility to public services with an online application for a state's Medicaid for the aged, blind, and disabled (ABD) supplement.
How to conduct a usability test
Use this guide to get the most out of your usability test, which can help teams develop inclusive, accessible, and user-centered products.
How to plan a usability test
Planning for a successful usability test can help teams develop products that are user-centered, accessible, and inclusive.
How APIs can help WIC better meet staff and participants’ needs
An API standard would unlock digital tools and catalyze WIC's ability to evolve and grow.
Get things right from the beginning with equitable research recruitment
Traditional user research practices often exclude people essential to success of a service. Here are some practical tips to improve your approach.
Power your mission: How to engage users and iterate
Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.
To quickly help people in a crisis, start with user research
Starting with user research ensures that what you build will give people the help they need, when they need it.
Supporting Veterans with virtual tele-hearings
During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.
How to improve forms through user research
Conducting user research can help you improve benefits application forms so more people can accurately complete them, helping you serve people faster.
How to get informed consent in user research using plain language
Using plain language is essential to protecting privacy and getting informed consent in user research.
How to use service design during a crisis response
In times of crisis when benefits applications surge, service design can help applicants better understand what they’re eligible for and how to apply.
How to create a service blueprinting facilitation guide
This guide will help you create a service blueprint to better understand a service, unite teams, and identify opportunities for improvement.
Structuring a complex eligibility form for HealthCare.gov
How we determined the sequencing of questions and design patterns to break a complex form into digestible chunks.
