Twelve years of HealthCare.gov
Reflections on the initial launch and how it was the catalyst for a new era of government technology.
Unlocking technology for WIC with the state of Montana
Nava, with the support of Schmidt Futures and technical assistance from the WIC program in Montana, is unlocking modernization for Montana WIC.
How APIs can help WIC better meet staff and participants’ needs
An API standard would unlock digital tools and catalyze WIC's ability to evolve and grow.
Use the U.S. Web Design System and focus on bigger challenges
Instead of creating a design system from scratch, use the U.S. Web Design System to save time and resources.
Repeatable, sustainable processes for building benefits systems
Reusing, expanding, and iterating on proven practices is essential to quickly and effectively meeting people’s needs.
Scalable cloud infrastructure to support excellent customer experiences
Optimizing its cloud platform will enable CMS to eventually quadruple the number of applications it supports — but costs and workloads won't.
Observations from successful integrated eligibility and enrollment projects
Working on integrated benefits systems with Vermont, California, and other states has highlighted a few key strategies for success.
To reimagine unemployment insurance services, start small
A new bill to upgrade the technology supporting the country’s unemployment systems could lay the foundation for a more resilient safety net.
How to develop product operations processes
Use these free templates to scale user-centered practices and product thinking across your organization.
Integrating eligibility and enrollment, one piece of software at a time
Nava created flexible and reusable software and design components to help make it easier for Vermonters to access their benefits.
Now is the time for digital services that build trust
An unprecedented surge in demand for public benefits during the pandemic has highlighted the need for simple, effective, and accessible services.
How to get informed consent in user research using plain language
Using plain language is essential to protecting privacy and getting informed consent in user research.
Cloud infrastructure in the federal government
To fully benefit from cloud infrastructure, agencies need to use modern risk management practices.
Adoption of containerization often comes with contract and security requirement concerns. We found success with AWS Elastic Container Service (ECS).
Using policy as an engineering tool, not a crutch
Bridging the gap between policy makers who define tech requirements and the development teams who implement them delivers more robust systems.
Product management in government is essential when the stakes are high
Thoughtful product management is critical to designing government services that serve people first.
Introducing a modern design system for HealthCare.gov
A design system helps ensure that HeathCare.gov is Section 508-compliant and easy to use for everyone.
Building a design system for HealthCare.gov
Alongside the Centers for Medicare & Medicaid Services, Nava created an open source design system for HealthCare.gov.